Position Summary

The Retail Operations Coordinator provides operational support for the Boutique network to ensure consistency of the Nespresso Brand and the customer experience.

A day in the life of a Retail Operations Coordinator

• ensure consistency of the Nespresso Brand and the customer experience;
• conduct boutique visits to perform excellence audits;
• be the single point of contact for Retail regarding customer feedback and mystery programs;
• analyze customer feedback and lead action plans to enhance customer experiences;
• actively search for new opportunities to sustain Nespresso's premium brand positioning;
• follow up on projects and liaise with stakeholders;
• promote omni-channel operations and services across all Nespresso channels;
• ensure all Boutiques are operating in accordance to International Retail operating guidelines.

What will make you successful

• bachelor’s degree in Retail Management or a related field;
• previous experience in a retail, customer relations or administrative environment is a plus;
• affinity with high-end, luxury, or premium brands;
• strong analytical skills and attention to detail;
• fluency in English, French, and Dutch;
• excellent communication and presentation skills;
• ability to travel to different boutiques in Belgium and Luxembourg (driving licence).

What we offer 

• excellent terms of employment, with elements such as a 13th month, 27 holidays and seniority days and many other extra’s 
• a large availability and variety of corporate training and development programs;
• career opportunities, within Belgium as well as international;
• an excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues. 

At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability or sexual orientation. Nespresso consciously works to create diverse, passionate teams. 

You make the difference. Who else? 

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com.