Position summary 

Guide B2B customers from our different strategic segments throughout their lifecycle, understand their specific needs and create sales possibilities. With your functional, service and sales expertise, you act as the customer's privileged point of contact for Nespresso assistance. You create a nice partnership with them and become their trusted business partner.

A day in the life of a Sales and Customer Service B2B Specialist 

Develop sales and customer knowledge 

• Develop in-depth knowledge of our customer segments, understand their specific needs and expectations – both spoken and unspoken – and create sales opportunities.
• Manage outbound B2B campaigns for promotions and care to keep customers and maximize sales opportunities.
• Provide impact-packed and tailor-made advice and information on products and services.
• Analyze and understand customer history and activity, proactively identify needs, expectations and sales opportunities.

Provide back-office support to the B2B commercial team in the management of contract and customer data

• Capture and continuously update contract, machine and customer data in the system.
• Understand the business impact associated with creating and concluding customer contracts

Understand and resolve customer requests, through each contact point

• Build a relationship with the customer by listening to his needs and quickly understanding the situation, respond with efficient and relevant solutions, in line with their expectations.
• Responsible for making decisions relevant to the situation, always complying with our quality standards, procedures and compliance rules.
• You understand the business context and know when to escalate a problem/situation to get the best solution for both the customer and Nespresso.

What will make you successful

• Higher or university degree.
• Minimum of 3 years of experience in sales and customer service.
• You are bilingual (Nederlands/français) with a good level of English
• You can work autonomously, and you have excellent planning and organizational skills.
• You are customer focused and able to manage your priorities.

What do we offer?

The vacancy offers more than just a challenge:

• We are offering a competitive salary package including an annual target bonus and other interesting benefits.
• A large availability and variety of corporate training and development programs.
• Career opportunities, within Belgium as well as international.
• An excellent working environment, high team orientation, high brand and company pride, and motivated and ambitious colleagues.

Applying for the role of Sales and Customer Service B2B Specialist?

Great! If you see a match with the description as described above, we will gladly receive your cv and motivation. You can upload these via the link.

You make the difference. Who else?

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to Careers@be.nestle.com.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So, keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you WhatsApp messages; if you answer 'yes' to this, you will receive communication via WhatsApp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both Dutch, English and French.