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Customer Solutions Analyst - Supply Chain Internship

Customer Solutions Analyst - Supply Chain Internship

First Things First

 

Where will you work ? Nestlé's offices in Brussels

When will you start ? January 2022

How long will it last ? 6 months


In order to complete our new team, we are currently looking for a Customer Solutions Analysts and and a Vendor Managed Inventory Planner (VMI).
In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.
You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.

 

Your responsibilities

 

  • You are in charge of your own customer’s portfolio (B2B), contacting them and collaborating with them to ensure a high level of satisfaction. 
  • You will be the backup of one of our VMI planners. 
  • Nestlé customer service deals with several product categories.
  • Providing response or feedback for order-related concerns (deliveries, billing concerns ...). 
  • Transversal interactions / relationships with other departments within the Operations team (Logistics team, masterdata team), a center of operations in Portugal and with Sales / Marketing.
  • Continuously driving and encouraging improvements meeting all internal and external KPI's.

 

What will make you successful

 

  • You want to be part of a department that transform existing processes and win with Customers, that feels comfortable to work in transformation and change environments.
  • You have a Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering or equivalent by experience.
  • You have Excel, Word knowledge.
  • You love working with customers internally and externally based on trust and want to develop long-term relationships.
  • You are fluent in Dutch and French. English is a plus.
  • You are efficiency and organized with a pro-active way of working.

 

First Things First

 

Where will you work ? Nestlé's offices in Brussels

When will you start ? January 2022

How long will it last ? 6 months


In order to complete our new team, we are currently looking for a Customer Solutions Analysts and and a Vendor Managed Inventory Planner (VMI).
In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.
You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.

 

Your responsibilities

 

  • You are in charge of your own customer’s portfolio (B2B), contacting them and collaborating with them to ensure a high level of satisfaction. 
  • You will be the backup of one of our VMI planners. 
  • Nestlé customer service deals with several product categories.
  • Providing response or feedback for order-related concerns (deliveries, billing concerns ...). 
  • Transversal interactions / relationships with other departments within the Operations team (Logistics team, masterdata team), a center of operations in Portugal and with Sales / Marketing.
  • Continuously driving and encouraging improvements meeting all internal and external KPI's.

 

What will make you successful

 

  • You want to be part of a department that transform existing processes and win with Customers, that feels comfortable to work in transformation and change environments.
  • You have a Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering or equivalent by experience.
  • You have Excel, Word knowledge.
  • You love working with customers internally and externally based on trust and want to develop long-term relationships.
  • You are fluent in Dutch and French. English is a plus.
  • You are efficiency and organized with a pro-active way of working.

 

Brussels, BE

Brussels, BE

Apply now »