Position Snapshot

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Grade M 

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Long Description

We are looking for a passionate and experiences B2B Coffee specialist who …
 
Values quality and is looking to apply their advanced problem-solving skills in a fast paced and ever-changing environment. You will have exceptional problem-solving skills, the ability to think on your feet and multitask. Your genuine passion for customer service and ability to develop strong relationships with internal and external stakeholders will help you to succeed in this role. Ideally the successful candidate will have at least 1-2 years’ experience within a B2B Contact Centre role and is fluent in French and Dutch and has a professional level of English, both oral and written. 

Your responsibilities will include:

•    Being responsible for providing high quality customer service to our key commercial clients over the phone and through email.
o    On the phone: converse with customers in a professional way,
o    For written touchpoints: craft effective messages with impeccable grammar, spelling and punctuation
•    Develop a deep expertise in B2B machines and services
•    Problem-solving for Nespresso business customers via any touchpoint.
•    Providing back-office support in contract and customer data management.
•    Processing customer standing and purchase orders to ensure rapid delivery times.
•    Handling billing and invoice enquiries.