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Customer Solutions Analyst Internship

Customer Solutions Analyst Internship

Brussels, BE

Brussels, BE

First Things First

 

Where? Brussels (Nestlé Belgilux HQ)

When will you start? 16th August 2021

How long will it last? 4/5 months

 

In our Customer Service team in the Supply Chain department, we are currently looking for a Customer Solutions Analyst in charge of supporting her/his peers on different topics (claims management, KPIs dashboard, continuous improvement…).

In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.

You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.

Your Responsibilities

 

  • You are in charge of the claims’ management process. You work on different customers portfolios and help to solve different cases.
  • You ensure the follow-up and update of the claims dashboard, share the results and propose actions plan to improve the process.
  • Nestlé customer service deals with several product categories.
  • Providing response or feedback for order-related concerns (deliveries, billing concerns ...).
  • Transversal interactions / relationships with other departments within the Operations team (Logistics team, masterdata team), a center of operations in Portugal and with Sales / Marketing.
  • Continuously driving and encouraging improvements meeting all internal and external KPI's.

Your Profile

 

  • A person that wants to be part of a department that transforms existing processes and win with Customers, that feels comfortable to work in transformation and change environments.
  • Bachelor or Master Degree in Supply Chain, Business Administration, Finance or Engineering.
  • Passion for working with customers internally and externally based on trust and want to develop long-term relationships.
  • Fluent in Dutch and French and a professional knowledge of English (daily contact with Lisbon).
  • Efficiency and organization with a pro-active way of working.
     

First Things First

 

Where? Brussels (Nestlé Belgilux HQ)

When will you start? 16th August 2021

How long will it last? 4/5 months

 

In our Customer Service team in the Supply Chain department, we are currently looking for a Customer Solutions Analyst in charge of supporting her/his peers on different topics (claims management, KPIs dashboard, continuous improvement…).

In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.

You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-today operations.

Your Responsibilities

 

  • You are in charge of the claims’ management process. You work on different customers portfolios and help to solve different cases.
  • You ensure the follow-up and update of the claims dashboard, share the results and propose actions plan to improve the process.
  • Nestlé customer service deals with several product categories.
  • Providing response or feedback for order-related concerns (deliveries, billing concerns ...).
  • Transversal interactions / relationships with other departments within the Operations team (Logistics team, masterdata team), a center of operations in Portugal and with Sales / Marketing.
  • Continuously driving and encouraging improvements meeting all internal and external KPI's.

Your Profile

 

  • A person that wants to be part of a department that transforms existing processes and win with Customers, that feels comfortable to work in transformation and change environments.
  • Bachelor or Master Degree in Supply Chain, Business Administration, Finance or Engineering.
  • Passion for working with customers internally and externally based on trust and want to develop long-term relationships.
  • Fluent in Dutch and French and a professional knowledge of English (daily contact with Lisbon).
  • Efficiency and organization with a pro-active way of working.
     

Apply now »