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Field Service Technician

Field Service Technician

Bruxelles, BE

Bruxelles, BE

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

The main purpose of this job is to service defective machines, provide preventive maintenance and help B2B sales to find the best solution for the customer. The Technical& Commercial Field Support acts at any time as an ambassador for Nespresso Business Coffee Solutions.

Position Summary
  • Perform repair on all professional machines for Nespresso Customers according to guidelines
  • Daily management of appointments according to the agenda provided by the planning
    • Close interventions in the software on a daily basis
    • Keep a professional organisation of the parts and tools in the car and manage regular cleaning of the car.
    • Count spare part stock in the car on quarterly basis
  • Be an advisour and consultant for the customer
    • Explain to the customer the functionalites of the machine as well as their daily maintenance
    • Suggest and remodel placements to improve customer satisfaction and consumption
    • Suggest other or additional machines if needed due to low or high consumption
    • Direct Sales of machine(s) if the machine(s) are beyond economical repair
    • Promote new products such as coffee, accessories and machines
    • Reinforce sales speech and sell coffee and accessories on the spot
  • Close cooperation with sales teams in best interest of the customers and give regular feedback
  • Drive continuous improvement of KPI's, procedures, ways of working and customer satisfaction
What will make you successful
  • Technical experience or degree in electro mechanics or electricity
  • Customer relationship focus and very good communication skills
  • Drivers licence B as it's a field position
  • We are looking for someone flexible, independent and stress resistant

Nestlé is the largest food and beverage company. We are 328,000 people strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than 89.5 billion CHF in 2016, we have an expansive presence with 442 factories in more than 86 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

The main purpose of this job is to service defective machines, provide preventive maintenance and help B2B sales to find the best solution for the customer. The Technical& Commercial Field Support acts at any time as an ambassador for Nespresso Business Coffee Solutions.

Position Summary
  • Perform repair on all professional machines for Nespresso Customers according to guidelines
  • Daily management of appointments according to the agenda provided by the planning
    • Close interventions in the software on a daily basis
    • Keep a professional organisation of the parts and tools in the car and manage regular cleaning of the car.
    • Count spare part stock in the car on quarterly basis
  • Be an advisour and consultant for the customer
    • Explain to the customer the functionalites of the machine as well as their daily maintenance
    • Suggest and remodel placements to improve customer satisfaction and consumption
    • Suggest other or additional machines if needed due to low or high consumption
    • Direct Sales of machine(s) if the machine(s) are beyond economical repair
    • Promote new products such as coffee, accessories and machines
    • Reinforce sales speech and sell coffee and accessories on the spot
  • Close cooperation with sales teams in best interest of the customers and give regular feedback
  • Drive continuous improvement of KPI's, procedures, ways of working and customer satisfaction
What will make you successful
  • Technical experience or degree in electro mechanics or electricity
  • Customer relationship focus and very good communication skills
  • Drivers licence B as it's a field position
  • We are looking for someone flexible, independent and stress resistant

Nestlé is the largest food and beverage company. We are 328,000 people strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than 89.5 billion CHF in 2016, we have an expansive presence with 442 factories in more than 86 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Apply now »