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Webmaster and UX/UI specialist

Webmaster and UX/UI specialist

Bruxelles, BE

Bruxelles, BE

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Summary

 

As Webmaster you will plan and deliver both UX & commercial guidance to drive the operations of the Nespresso B2C & B2B eCommerce channels (Website & Mobile). You will also drive and implement the campaign, providing project support to all relevant stakeholder. You will also be responsible of the overall eCommerce site and customer journey quality!

A day in the life of...

 

  • Drive Sales by coordinating Market's ecommerce operations 
    • Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
    • Monitor eCommerce performance to ensure optimal market operations & platform management
    • Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms 
    • Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
  • Drive conversion by optimizing the user experience 
    • Coordinate projects with the eCommerce and Performance Analyst teams to ensure a seamless experience and optimized purchasing funnel across all platforms
    • Leveraging eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
    • Leverage operational insights & global best practices to influence the optimization of campaign customer journeys and path to purchase
    • Plan & oversee the implementation of eMerchandising activities in collaboration with Performance & cross-functional teams
    • Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
  • Govern the day-to-day operations  
    • Account for market's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
    • Ensure an agile, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines
    • Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms

What will make you successful

 

  • Bachelor/Master's and two to five years experience in digital & ecommerce activites
  • Data-driven and capacity  to transform collected data from tools like Google Analytics and Sessioncam into meaningful insights
  • Technicals skills: HTML, CSS, Javascript experiences across multiple CMS are mendatory - Adobe XD / Photoshop / Illustrator knowledges are the minimum
  • Proven track record in delivering end to end user experiences in a digital context
  • Excellent interpersonal & communication skills: English fluent and French or Dutch

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Summary

 

As Webmaster you will plan and deliver both UX & commercial guidance to drive the operations of the Nespresso B2C & B2B eCommerce channels (Website & Mobile). You will also drive and implement the campaign, providing project support to all relevant stakeholder. You will also be responsible of the overall eCommerce site and customer journey quality!

A day in the life of...

 

  • Drive Sales by coordinating Market's ecommerce operations 
    • Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
    • Monitor eCommerce performance to ensure optimal market operations & platform management
    • Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms 
    • Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
  • Drive conversion by optimizing the user experience 
    • Coordinate projects with the eCommerce and Performance Analyst teams to ensure a seamless experience and optimized purchasing funnel across all platforms
    • Leveraging eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
    • Leverage operational insights & global best practices to influence the optimization of campaign customer journeys and path to purchase
    • Plan & oversee the implementation of eMerchandising activities in collaboration with Performance & cross-functional teams
    • Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
  • Govern the day-to-day operations  
    • Account for market's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
    • Ensure an agile, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines
    • Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms

What will make you successful

 

  • Bachelor/Master's and two to five years experience in digital & ecommerce activites
  • Data-driven and capacity  to transform collected data from tools like Google Analytics and Sessioncam into meaningful insights
  • Technicals skills: HTML, CSS, Javascript experiences across multiple CMS are mendatory - Adobe XD / Photoshop / Illustrator knowledges are the minimum
  • Proven track record in delivering end to end user experiences in a digital context
  • Excellent interpersonal & communication skills: English fluent and French or Dutch

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Apply now »