Location: Bryanston
Qualification: Degree in Supply Chain or related

Experience:3 - 5 years or more experience in at least Customer Service and Cross-functional expedience (SC, MS&S, FI)

Closing Date: 07 April 2026

Position Summary

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Customer Facing Supply Chain Manager to be based in Bryanston. 

In this role you will be responsible for leading analytical excellence, insight generation, and digital enablement for the Customer Facing Supply Chain (CFSC) team. Drive improved forecasting, enhanced customer service delivery, and elevated availability through advanced data analytics, cross-functional alignment, and strategic pipeline management. Act as the analytical backbone for O2C, inventory health, and customer‑centric service performance.

A day in the life of Customer Facing Supply Chain Manager:

 Deliver Supply Chain value creation for Nestlé and the Customer

• Understanding the Customer’s KPIs, agreeing targets with the Customer, and reporting regularly against these targets
• Understanding and raising awareness of the Customer's Supply Chain and its alignment to Nestlé’s Supply Chain to deliver efficiency and on-shelf availability
• Ensure warehouse stocks and quality management is in place with Key customers.

Drive cross functional alignment

• In partnership with Sales and across the Nestle Supply Chain, define and lead a common customer Supply Chain strategy with Key customers (30-60-90)
• Work with the Sales to define joint improvement plans with Customers to enhance Nestlé's "ability to win", supported by CFSC methodologies (Joint Business Planning)
• Provide visibility of Key account Customers' inventories to facilitate discussion in Pre MSR (monthly sales review)/MBPC (Monthly business plan cycle) and confidently challenge in the MBP meetings to ensure being the internal voice of the customer
• Increase quality of the Customer Collaborations to equal the value added for both Customer and Nestle Internally

Be a Supply Chain ambassador for Nestlé and the Customer

• Drive success of Customer Order Fulfilment, On Shelf Availability, On Shelf Freshness and Distributor Stock Availability.  
• Be the customer’s point of contact for supply chain (e.g. ensure Supply Chain priorities and measures are followed in joint business plans with key customers), excluding operational order management (CSA)
• Highlight the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation through CLER projects

• Drive all other Supply Chain Customer efficiency initiatives e.g. Cost to Serve, Collaborative Planning, etc. and represent Nestlé in the industry through CLER projects
• Develop, in close cross-functional collaboration, a Market Service Strategy that considers the different types of customers and their needs, to provide them with the most adequate, cost-effective services.
• Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation
• Ensure the proper long-term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. Also, all updates to the model must be timely communicated to all stakeholders. Coordinate, together with O2C optimization team, the training and development of SC/Sales/Finance specialist
• Drive the implementation of the Customer Service Plan, monitor and adjust where necessary. (JBP)
• Collaborating with High-Level Customer Key Stakeholders to build beneficial relationship
• Execute pulse surveys to gauge customer satisfaction through AGS and GCSS
• Create workshops, executing plans and ensure customer monthly meetings integration in the AGS roadmap and action closures.

Conduct negotiations for Logistic Allowances

• Drive success of Customer Order Fulfilment, On Shelf Availability, On Shelf Freshness and Distributor Stock Availability.  
• Be the customers’ point of contact for supply chain (e.g. ensure Supply Chain priorities and measures are followed in joint business

What will make you successful?

 Degree in Supply Chain or related

• 3 - 5 years or more experience in at least Customer Service and Cross-functional expedience (SC, MS&S, FI)
• Successfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledge
• Demand & Supply Planning
• Distribution/ Materials Handling
• Sales and/or Marketing