Location: Bucharest

Referral bonus: level 3

As a Customer Loyalty Trainee you will:

• Interact with customers, developing the right attitude and skills specific to each channel
• Learn to develop and maximise sales by handling the customer purchase
• Provide Back-Office support regarding contract and customer data management
• Handle coffee machine questions/issues: diagnose machine problems, solve the customer’s difficulties by phone or set in motion the appropriate maintenance procedure
• Raise valuable customer insights to management: feedbacks, insights, ideas of innovation
• Identify some areas of improvement in processes, tools, organisation, speech, service

Join us and you will:

• Start every morning with your favorite Nespresso blend
• Receive a monthly income of 1900 lei net (this includes the salary and meal tickets)
• Have access to thousands of books from the Bookster library
• Have a medical subscription with Medlife and a Group Personal Accident & Sickness Insurance Program with Generali
• Participate at various development programs
• Have a 1-year work contract, with the possibility of extension

• A student or fresh graduate
• Curious, patient, attentive, goal-oriented and positive
• Comfortable to work with a high end luxury brand putting customers first
• An excellent communicator, speaking flawlessly both in Romanian and in English
• A good user of Excel and Power Point
• Candidates with previous internship or volunteering experience will have an advantage.