Position Summary

We are looking for a dynamic, analytical, and proactive, person to join our Nespresso Team in the position of Senior Quality, Safety & Health Specialist. 
 

A day in the life of Senior Quality, Safety & Health Specialist

Safety, Health and Environment (SHE):

• Conduct SH program, training, events / Promote SH systems integration.
• Implement Recycling & Sustainability strategy in the market in accordance with HQ/Supply chain/legal including: Boutiques, Boutique-Bar, Point of Sales, Events, Service Partners, Warehouses and Offices.
• Support the Nespresso Capusles Recycling process in order to assure collection capacity at 100%
• Support reduction of CO² emission through ecological responsible actions throughout the company.
• Recycling operational support, co-management of external partners, ensure system setup, efficiency and sustainability                                  

Nespresso Quality Management System:

• Participates in, and supports TQM regarding internal audits
• Performs QSHE Assessments in BTQs, ASC, 3PL & Demo Agency and other key suppliers as necessary
• Manage CAPA, and provides continuous feedback to TQM, in order to ensure continuous improvement
• Provide necessary services to ensure Quality/ SHE / Technical in all departments

Drive cross functional alignment:

• Implement corporate SHE & TQM vision and strategy to support commercial objectives in the market
• Contribute towards and support the roll out of corporate initiatives/ projects
• Supports strategic initiatives leading to continuous improvement in SHE performance in line with the Nestlé Continuous Excellence mindset.
• He/She contributes as well to After Sales projects aimed to improve the Club services offer by supporting the external repair center and courier partners.                                 

Customer Satisfaction:

• Contribute to overall customer satisfaction in the market by supporting complaint reduction actions
• Participate in projects enhancing environmental and after sales programs   
• Evaluate systematically the external Customer/Consumer Quality expectations.                                             

Risk assessment, root cause analysis and action planning:

• Monitor performance in the Nespresso market for opportunities to improve in the quest for zero defect.
• Support the implementation in departments of Business Continuity Plans for their major activities                                            

Compliance:

• Support TQM regarding compliance of machines, coffee and accessories sold within the Nespresso market.
• Ensure adherence to company principles, policies and requirements and local laws / regulations including SHE
• Support audits in Supply Chain to keep  quality related processes and assure that food safety is kept

What will make you successful?

• University degree or equivalent (preferred Technical, Food Technology, Science or Engineering) 

• 2-3 years relevant experience in Quality Assessment & Quality Control

• Skills in delivering results by working with cross-functional teams and with external stakeholders
• Capability to lead projects and change management
• Management capability including ability to lead, coach, engage and influence.
• Excellent knowledge of English language, both written and spoken and you are advanced user of MS Office package (advanced Excel and PowerPoint)

What we offer:

• A culture that fosters inclusion, diversity and innovation
• International work environment
• Work from Home - Hybrid and flexible approach
• Attractive package
• Lunch tickets 
• Annual Performance Bonus
• Christmas and Easter Bonus
• Parental policy
• Medical subscription for our employees and their spouse and children
• Modern office
• Coffee and fruits
• Bookster subscription
• Pets@work program

What are you waiting for?

If you are interested in this career opportunity and what to join our team, please submit your application. We review all applications on an ongoing basis, so please do not delay your submission.