Our Nespresso team is looking for a Boutique Team Lead for our soon to be open Nespresso Boutique Craiova, to ensure the smooth daily running of the Boutique and to facilitate sales and profit performance and customer satisfaction levels.

The culture at Nespresso® is unique. We are passionate, innovative, customer-oriented and employee-oriented alike. We need you to foster a culture of accountability and trust and create unforgettable experiences for our customers together with your team.

Key challenges:

Maximize brand experience and direct consumer relationship

• Drive optimal achievement of business goals through setting aligned commercial goals & measurements based on strategy and development plans
• Analyze and propose improvement plans based on fulfillment of customers satisfaction KPI's
• Act as main contact person for authorities
• Act as local brand ambassador

Develop a growth strategy focused both on financial gain and customer satisfaction

• Check if communication campaigns are correctly implemented (eg. check if outdoor panels are correctly displayed, if cinema spots are aired according to the media plan etc.
• Drive sales forecast and accuracy based on weekly and monthly reporting and analysis
• Drive optimal use of resources and cost control

Drive acquisition, loyalty and sales

• Close collaboration with commercial teams (Trade, marketing, E-business, OOH)
• Co-development of (omni-channel) action plans in line with company objectives

What will make you successful

• 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
• University degree
• Proficiency in English
• Demonstrated ability to plan, prioritize and organize
• Strong team-building skills with a history of effective coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passion about coffee and sustainability

What we offer:

• A culture that fosters inclusion, diversity and innovation
• Attractive package
• Lunch tickets 
• Monthly Performance Bonus
• Christmas and Easter Bonus
• Medical subscription for our employees and their spouse and children
• Free coffee machine + Monthly Nespresso credit 
• Excellent training and growth opportunities 

Nespresso® is a Global B-Corp certified company since 2022, meeting the most rigorous standards of social responsibility, environmental sustainability, and transparency. Nespresso® has had a positive impact in the coffee industry and beyond since its establishment in 1986. The key elements contributing to this include its unique approach to coffee sourcing through the Nespresso AAA Sustainable Quality™ Program, developed in partnership with Rainforest Alliance, its strategic alliance with Fairtrade, as well as the development and implementation of a global recycling scheme for aluminum coffee capsules. B-Corp certification reflects Nespresso's commitment to sustainability, transparency, and responsible business practices over the past 30 years. To receive B-Corp certification, companies must meet high standards in five areas: Governance, Employees, Community, Environment, and Customers. Nespresso's scores are transparently published on bcorporation.net and https://www.sustainability.nespresso.com/b-corp-score.

At Nespresso®, we aim to contribute to shaping a better world and inspire people to live harmoniously. We do this by promoting a diverse, friendly, collaborative and supportive work-environment that fosters strong ethics, a positive work culture, embraces innovation, and supports passionate and engaged individuals. We strive to hire friendly, respectful, enthusiastic individuals who care about their interactions with people they encounter every day.