Our Nespresso team is looking for a Boutique Team Leader for our soon to be open Nespresso Boutique Constanta, to ensure the smooth daily running of the Boutique and to facilitate sales and profit performance and customer satisfaction levels.

The culture at Nespresso® is unique. We are passionate, innovative and, last but not least, customer-oriented. We need you to create total experiences for our customers together with our team.

Key challenges:

Maximize brand experience and direct consumer relationship

• Drive optimal achievement of business goals through setting aligned commercial goals & measurements based on strategy and development plans
• Analyze and propose improvement plans based on fulfillment of customers satisfaction KPI's
• Act as main contact person for authorities

Act as local brand ambassador

Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify competitor's activity and customer needs, recurrent market check and reports to see what competition is doing
• Check if communication campaigns are correctly implemented (eg. check if outdoor panels are correctly displayed, if cinema spots are aired according to the media plan etc.

Drive sales forecast and accuracy based on weekly and monthly reporting and analysis

Drive optimal use of resources and cost control

B2B responsibilities

• Check if visibility materials for B2B are correctly implemented
• Identify local opportunities for communication and promotional campaigns/ placements
• Identify local opportunities for demo events, both B2B and B2C and drive their implementation
• Identify potential clients and arrange business meetings with prospective B2B clients, in line with B2B development strategy;
• Build long-term relationships with new and existing B2B customers

Driving acquisition, loyalty and sales

• Close collaboration with commercial teams (Trade, marketing, E-business, OOH)
• Co-development of (omni-channel) action plans in line with company objectives

What will make you successful

• 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
• University degree
• Proficiency in English
• Demonstrated ability to plan, prioritize, and multitask
• Strong team-building skills with a history of effective coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passion about coffee and sustainability

What we offer:

• A culture that fosters inclusion, diversity and innovation
• Attractive package
• Lunch tickets 
• Monthly Performance Bonus
• Christmas and Easter Bonus
• Medical subscription for our employees and their spouse and children
• Free coffee machine + Monthly Nespresso credit 
• Excellent training and growth opportunities 

With a presence in 58 countries, different backgrounds, points of view and experiences are welcome in every one of our locations. But beyond that, one thing you'll find here that is truly universal is support. From health and financial wellness to education and career growth, our benefits are designed to support your whole life, not just your work. After all, our purpose is to inspire tasteful and meaningful living - for our customers and our people.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.