Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

POSITION SUMMARY:

• Directs quality assurance factory floor and/or Laboratory personnel while maintaining a close rapport with production and the Quality team to identify, solve and prevent problems affecting quality. A key position within the Quality Team providing expertise and support to the Operations department and factory Management staff, fostering a cross departmental quality and compliance mind-set.

PRIMARY RESPONSIBILITIES:

OPERATIONAL TASKS

• Coordinates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement
• Uses Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses.  Develops corrective actions and monitors for effectiveness. Troubleshoots using product tests and product specification measurements.
• Ensures an active internal quality audit program in compliance with FSSC 22000 and the Nestlé Quality Management System.
• Ensure update HACCP, NQMS and SOPs as needed and ensures training of associates at all levels on quality programs.  
• Manages relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.

SYSTEMS TASKS

• Manages quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets
• Responsible for ensuring compliance for FSSC 22000 while driving continuous improvement for Quality metrics and KPIs in the factory.
• Actively participates in the change control process.  Maintains and updates Rework and Allergen matrices for the factory.
• Maintain Quality Pyramid. Summarizes the information and reports for operational reviews
• Communicates Quality and Food Safety briefs to the factory.
• Summarizes data, and prepares and interprets reports for use by management.
• Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives

LABORATORY TASKS

• Supports factory traceability exercises.
• Manages factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training and managing budgets.
• Ensures daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices and Internal Control Plans (ICP).
• Oversees lab operational activities – daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc.
• Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab.
• Ensures the completion of internal lab audits in compliance with the NQAC program.
• Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates.  Assists, advises and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.).
• Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated and specifically Lab areas.
• Summarizes data, and prepares and interprets reports for use by management.
• Acts as a communication liaison between management and laboratory staff to support corporate and plant-driven initiatives.
• Is the key factory contact person with NQAC.

SAFETY & ENVIRONMENTAL

• Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
• Is a key part of the culture change towards behavioral safety improvement.

• Other duties as assigned by manager.

SUPERVISION RECEIVED:

• Receives general supervision and direction from Quality Manager. Direction consists of clarification of factory and department policies, priorities, and goals.

SUPERVISION GIVEN:

• Provides leadership, guidance, and training to associates within the QA teams. Supervision consists of assigning and prioritizing activities and providing direction to all factory associates performing quality functions
• Absence: In the absence of this person, the responsibilities of this position are delegated to the other supervisors reporting into the Quality manager.

FINANCIAL/STRATEGIC IMPACT:

• Has direct ability to impact product and/or laboratory quality and to ensure only quality product is delivered, ensuring no recalls or product loss.
• Contributes to the Quality Departmental budget achievement.

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

B.S. Degree in Food Science, Microbiology, Chemistry, or other related field required.

EXPERIENCE:

• 3-5 years manufacturing and/or laboratory experience required, food industry preferred.
• One – three years of supervisory experience in QA/QC preferred.

SKILLS:

• Must have excellent verbal and written communication skills, proven planning and organizing skills, leadership, teamwork, and influencing or collaboration skills.
• Strong mathematical and statistical skills required.
• Must be able to manage multiple assignments.
• Must be able to perform in a demanding, fast-paced environment.
• Must have strong problem-solving and analytical skills.
• Must be proficient with computer systems, personal computers, and spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications.
• Proficiency in SAP/GLOBE systems is preferred.

COMPETENCIES:

• Courage: linked to people’s confidence in their capabilities and judgment. It allows them to make decisions or choices, at the same time evaluating the risks and being conscious of their responsibilities.
• Results Focus: the drive to meet or exceed ambitious performance objectives and quality standards, deliver business results and continually find sustainable improvements in methods and processes.
• Impact/Convince Others: convincing others, either directly or using appropriate third parties, in order to get their commitment to ideas projects or actions that are in the company’s interest.
• Develop People: Developing people means helping individuals identify their short- and long-term development needs, encouraging their individual learning by providing them with appropriate support.

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It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 
 

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