Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

LOCATION: Onsite in the Burlington, WI Factory 

POSITION SUMMARY:

The Senior Operations Technology Specialist is responsible for supporting the factory digital projects implementation and, in maintaining the reliability and functionality of in-house (factory floor and administrative) computer hardware, software, network, and communication systems. Responsibilities include the assigned installation, configuring, maintenance and documentation of in-house computer software, databases, and reporting systems. Lead/coordination of implementations of new and enhanced corporate directed applications, software and hardware. 

 This position has the following physical requirements: 
•    Walking long distances within the factory and warehouse(s)
•    Server room temperature fluctuations under and above 85 degrees F
•    Factory floor temperature fluctuation cold/hot
•    Lifting equipment with support such as printers, servers, switches.
•    Holidays are aligned with the factory schedule
•    Working in an environment with allergens including but not limited to chocolate.

PRIMARY RESPONSIBILITIES:

•    Lead and Manage Factory Floor IT and Digital deployment projects (such as DMO or manufacturing systems) and implementing new and enhanced hardware, software, network, security, and communications systems.
•    Establish and lead the coordination, collaboration, and communications with key stakeholders (factory leadership team, OT Peers, product owners, etc.) related to IT solution issues\outages impacting production processes through resolution.
•    Utilize and promote Agile ways of working and lead multi-factory scrums, sprint planning, and backlog refinement and support on Workload management and prioritization with the team  
•    Maintain reliability and provide continuous improvement to eliminate unplanned outages of factory floor IT solutions and support the goals and objectives of the factory while ensuring communication, ownership and resolution takes place. 
•    Provide service, direction, and\or training on the correct process and procedures to resolve internal factory request related to IT\OT systems.
•    Provide technical expertise and support for existing and future factory computer related hardware, factory floor data collection systems, and business information systems.
•    Professionally service user's requests for new and enhanced information systems complying with organizational policies and direction.
•    Lead the factory in the maintenance of and comply with company data backup, disaster recovery, software licensing, compliance, security, and authorization policies.
•    Provide demand-based off -hours technical support in alignment with factory off-hours support requirements. 
•    Develops and maintains technological skill sets as related to the factory computer systems operation.  

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
•    Technical Degree in Computer Science, IT Management, or similar, required
•    5+ years of Manufacturing\Factory experience preferred.
 

 SKILLS:
•    2 - 3 years of Project Management experience
•    Certified SCRUM Master, preferred
•    Systems Operations (Servers, PCs, Local Area Networking, Mobile Devices, Factory Automation Systems)
•    SAP experience, preferred
•    Windows operating systems (Microsoft Certification Preferred)
•    Cisco IOS (Cisco Certification Preferred)

 Knowledge in 5 or more of the following areas: 
•    Asset management / Inventory management 
•    Windows 10/11 desktop OS troubleshooting 
•    Windows server administration 16 / 19 
•    Active directory administration 
•    Experience with IOT devices 
•    iPad apple, JAMF, MDM 
•    Technical reading and writing ability. 
•    Printer trouble shooting LaserJet and ribbon printers 
•    Basic IP telephony 
•    Basic networking concepts. layers 1 & 2 (Cisco) 
•    Microsoft application experience.  

REQUSITION ID:

324370 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 
 

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