CRM Content Specialist, Nespresso Nordics

📍 Oslo, Copenhagen, or Stockholm

Are you passionate about creating meaningful, personalized communication that strengthens customer relationships? Do you want to work hands-on with CRM content across email, push, SMS, and other owned channels, engaging a highly loyal Nordic member base? At Nespresso, we are now looking for a CRM Content Specialist to join our Nordic team and elevate how we engage with our consumers across the region.

This role is an excellent next step if you’re early in your career and want to grow within CRM, content, and data-driven marketing in an international environment.

Working at Nespresso

At Nespresso, we craft unforgettable coffee moments and premium brand experiences. Every cup tells a story—of precision, passion, and sustainability. As part of Nestlé, the world’s largest food and beverage company, we offer a workplace where you can grow, contribute, and be yourself every day. We are proud to deliver products and experiences that make a difference for both people and the planet.

Your mission

As our new colleague, you will join our Nordic Brand Communication team, becoming part of a small, dedicated CRM Content team of three. Working closely with Digital Marketing & Performance, PR, Media & Content, eCommerce, Customer Service, and CX teams, your mission is to drive meaningful customer engagement across the Nordics through hands-on CRM communication.

You will contribute to delivering insight-driven, consumer-first communication that strengthens Nespresso’s position in the region. Based in one of the Nordic capital citites—Oslo, Copenhagen, or Stockholm—you will adapt and execute global CRM campaigns into locally relevant, high-performing communication. At the same time, you will ensure that all customer touchpoints—from email to push and SMS—are timely, personalized, and consistent with Nespresso’s premium tone of voice, helping to build loyalty and support commercial impact.

Key responsibilities:

Plan and execute CRM campaigns: Coordinate and deliver campaigns across the Nordics, including email, push, SMS, and other direct channels, in line with the Nordic marketing calendar.
Create and adapt engaging content: Translate global assets into locally relevant messaging that reflects Nespresso’s premium tone of voice and resonates with Nordic consumers.
Drive end-to-end execution: Manage campaigns from segmentation and targeting through to deployment and follow-up, ensuring a consistent, high-quality customer experience.
Enhance personalization and performance: Use data and insights to improve relevance, support lifecycle initiatives (e.g. loyalty and subscriptions), and continuously optimize performance through tracking, testing, and KPI analysis.
Collaborate and ensure operational excellence: Work closely with internal teams and external partners while supporting planning processes and ensuring timely, accurate execution across all CRM activities.

What we are looking for: The Power of YOU!

We are looking for an early-career professional within CRM or digital marketing who is passionate about content, personalization, and consumer engagement. You enjoy working hands-on with campaigns and are motivated to grow your skills in a Nordic, cross-functional environment.

You are eager to take ownership while continuing to develop within CRM, content, and performance marketing.

Your skills and experience:

Fluency in one Nordic language (Swedish, Norwegian, or Danish) and English.
1-2 years of experience in CRM, digital marketing, or campaign execution.
A relevant educational background in marketing, communication, or a related field.
Experience with CRM, email marketing, or marketing automation tools.
Strong copywriting skills with a focus on consumer communication.
Ability to translate data and insights into actionable improvements.
Structured, proactive, and comfortable working in a fast-paced, collaborative environment.
Experience working with agencies or managing multiple stakeholders is a plus.

What great looks like in this role:

High-quality, on-time execution of CRM campaigns across all Nordic markets.
Strong customer engagement and improved retention, reflected in campaign performance.
Highly relevant and personalized communication across all CRM touchpoints.
Consistent application of Nespresso’s premium tone of voice and brand experience.
Continuous optimization driven by data, insights, and testing.

Ready to shape the Nespresso Nordic customer experience? Apply today!

We review applications on an ongoing basis, so we encourage you to apply as soon as possible via our online recruitment system. With summer just around the corner (and hopefully plenty of iced coffee moments ahead), we aim to run a smooth and efficient process, ideally concluding by mid-July.

Start date: As soon as possible, ideally August 2026

What Else? For questions, please contact Nordic Brand & Communication Manager for Nespresso, Esra Mortensen on LinkedIn.

📍 Oslo, Copenhagen, or Stockholm

Are you passionate about creating meaningful, personalized communication that strengthens customer relationships? Do you want to work hands-on with CRM content across email, push, SMS, and other owned channels, engaging a highly loyal Nordic member base? At Nespresso, we are now looking for a CRM Content Specialist to join our Nordic team and elevate how we engage with our consumers across the region.

This role is an excellent next step if you’re early in your career and want to grow within CRM, content, and data-driven marketing in an international environment.

Working at Nespresso

At Nespresso, we craft unforgettable coffee moments and premium brand experiences. Every cup tells a story—of precision, passion, and sustainability. As part of Nestlé, the world’s largest food and beverage company, we offer a workplace where you can grow, contribute, and be yourself every day. We are proud to deliver products and experiences that make a difference for both people and the planet.

Your mission

As our new colleague, you will join our Nordic Brand Communication team, becoming part of a small, dedicated CRM Content team of three. Working closely with Digital Marketing & Performance, PR, Media & Content, eCommerce, Customer Service, and CX teams, your mission is to drive meaningful customer engagement across the Nordics through hands-on CRM communication.

You will contribute to delivering insight-driven, consumer-first communication that strengthens Nespresso’s position in the region. Based in one of the Nordic capital citites—Oslo, Copenhagen, or Stockholm—you will adapt and execute global CRM campaigns into locally relevant, high-performing communication. At the same time, you will ensure that all customer touchpoints—from email to push and SMS—are timely, personalized, and consistent with Nespresso’s premium tone of voice, helping to build loyalty and support commercial impact.

Key responsibilities:

Plan and execute CRM campaigns: Coordinate and deliver campaigns across the Nordics, including email, push, SMS, and other direct channels, in line with the Nordic marketing calendar.
Create and adapt engaging content: Translate global assets into locally relevant messaging that reflects Nespresso’s premium tone of voice and resonates with Nordic consumers.
Drive end-to-end execution: Manage campaigns from segmentation and targeting through to deployment and follow-up, ensuring a consistent, high-quality customer experience.
Enhance personalization and performance: Use data and insights to improve relevance, support lifecycle initiatives (e.g. loyalty and subscriptions), and continuously optimize performance through tracking, testing, and KPI analysis.
Collaborate and ensure operational excellence: Work closely with internal teams and external partners while supporting planning processes and ensuring timely, accurate execution across all CRM activities.

What we are looking for: The Power of YOU!

We are looking for an early-career professional within CRM or digital marketing who is passionate about content, personalization, and consumer engagement. You enjoy working hands-on with campaigns and are motivated to grow your skills in a Nordic, cross-functional environment.

You are eager to take ownership while continuing to develop within CRM, content, and performance marketing.

Your skills and experience:

Fluency in one Nordic language (Swedish, Norwegian, or Danish) and English.
1-2 years of experience in CRM, digital marketing, or campaign execution.
A relevant educational background in marketing, communication, or a related field.
Experience with CRM, email marketing, or marketing automation tools.
Strong copywriting skills with a focus on consumer communication.
Ability to translate data and insights into actionable improvements.
Structured, proactive, and comfortable working in a fast-paced, collaborative environment.
Experience working with agencies or managing multiple stakeholders is a plus.

What great looks like in this role:

High-quality, on-time execution of CRM campaigns across all Nordic markets.
Strong customer engagement and improved retention, reflected in campaign performance.
Highly relevant and personalized communication across all CRM touchpoints.
Consistent application of Nespresso’s premium tone of voice and brand experience.
Continuous optimization driven by data, insights, and testing.

Ready to shape the Nespresso Nordic customer experience? Apply today!

We review applications on an ongoing basis, so we encourage you to apply as soon as possible via our online recruitment system. With summer just around the corner (and hopefully plenty of iced coffee moments ahead), we aim to run a smooth and efficient process, ideally concluding by mid-July.

Start date: As soon as possible, ideally August 2026

What Else? For questions, please contact Nordic Brand & Communication Manager for Nespresso, Esra Mortensen on LinkedIn.

NO Copenhagen, DK Stockholm, SE, 111 57