Call Center Agent  
 
POSITION SNAPSHOT 
Company: Nestlé Business Services  

Location: Cairo, Egypt. 
Department: Source to Pay 
Bachelor’s Degree Holder 

Position Summary 
 
Joining Nestlé means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.   

• The Call center Agent will be responsible for handling Waters Consumers Requests, 6 working days, one shift from 9:00 to 5:00 PM. 

  
A Day in the Life 

• Responds to queries about Nestle Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information. 

• Responds to requests by completing transactions and forwarding inquiries. 

• Corporate with a Home and Office Delivery Distribution Team to provide quality service to customers. 

• Identify, investigate, and resolve customer complaints. 

• Recognize and report patterns in customer calls to the managements. 

• Sells extra services by identifying upsell chances and discussing new features. 

• Gather all customer information and enter it into the ACW system. 

AM I a GOOD FIT?- 

• Bachelor’s degree  

• 0-1 years of experience in relevant field  

• Strong Communication skills 

• Strong Sales Skill 

• Ability to work in a challenging environment. 

• Strong typing skills (Arabic and English)