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Call Center Agent

Call Center Agent

Cairo, EG

Cairo, EG

Position Snapshot
Position Summary

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.

A day in the life of...

 

  •  Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
  •  Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
  •  Assign correct owners to customer request based on identified reasons
  •  Recording of customer feedback from all areas of O2C processes
  •  Capture Voice of Customer and external surveys to learn customer perception and expectation
  •  Provide basic technical solution and document requests by customer
What will make you successful

 

  •  1 to 2 years of Customer service in similar market environment
  •  1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
  •  Operational experience in logistic functions (optional)
  • Experience working in strong team environment and able to use problem solving skills.
  •  Excellent written and oral communication skills.
Position Snapshot
Position Summary

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.

A day in the life of...

 

  •  Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
  •  Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
  •  Assign correct owners to customer request based on identified reasons
  •  Recording of customer feedback from all areas of O2C processes
  •  Capture Voice of Customer and external surveys to learn customer perception and expectation
  •  Provide basic technical solution and document requests by customer
What will make you successful

 

  •  1 to 2 years of Customer service in similar market environment
  •  1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
  •  Operational experience in logistic functions (optional)
  • Experience working in strong team environment and able to use problem solving skills.
  •  Excellent written and oral communication skills.

Apply now »