Collections Associate
Location: NBS
Company: Nestlé Egypt Full-time

Purpose of Job:                                                          

The job of a collections associate is to make sure the business obtains all required payments from its clients. They are the go-to person since they are in charge of addressing past-due invoices and obtaining payments from the people or companies accountable for them while safeguarding Nestlé's financial resources. While notifying customers or business partners of past-due invoices and recording debt collections. To identify missed or past-due payments, they closely collaborate with the sales & finance team to examine customer accounts. To remind customers of missed payments or to interact with them via calls and emails to issue a statement of the amount owing to the company, it is their responsibility to generate collection analysis charts to be projected to the finance and sales manager.

                                                                       
A DAY IN THE LIFE …

"• Following up on the unallocated payment/ unexplained claims

• Following up on the returns from the customer

• Conduct Daily reconcialtion to be communicated with the customer 

•Following up with the customers for the collection of each month by sending SOA of the confirming payment on a timely manner.

•Handling any Communication with the customer on (Overdue/due invoices, unallocated payment, and unauthorized deductions).

•Issue Dunning Letters to Customers

•Record result of communication with the customer and other internal collaborators                   

•Monitor payment plan trend agreed with the customer.

•Collate and send customer required supporting documentation for collection.         

Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.

•Receive and action on incoming collection concerns from the customer and internal stakeholders.

•Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt.

•Collate and provide necessary documents to third party and legal. Monitor customers handed over to 3rd party or legal.

• Acquire knowledge on KPIs on quality of services provided and present during DORs;

• Learn by participating in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving

•Leading the daily, weekly, & monthly catch meetings with the customers & internal stockholders by coordinating with the sales & finance team to ensure efficiency of collection.

• Responsible to update SOPs (twice a year).

WHAT MAKES YOU SUCCESSFUL:

Bachelor’s degree in finance/supply chain/business management.

Good understanding of Accounting Standards for Accounts Receivable

Fluent in the language of the Market that is serviced.

Fluent in English language.

Customer Service Skills.

Microsoft applications (Word – Excel – Power Point).