Key Responsibilities:

Processing

• Access Customers Portals to check the Claims and Upload.
• Upload claims received “Customer / Sales” on the GMB
• Monitor the work flow on the DM tool and resolution Cockpit.
• Prepare Dashboard for Aging claims and Deductions.
• Prepare clearing analysis deductions vs credit notes.
• Follow ups via email for the aging items to the markets.
• Follow up calls with the concerned team to close aging items.
• Preform the purging process for the aged cases.    

Compliance

• Ensure First Time right for capture claims.  
• Ensure the ulpoading done on time and ith the SLA
• Ensure the follow ups to be done based on the agreed timing  

Stakeholder Management  

• Develop and maintain a strong network with other streams and other NBS streams to promote the End-to End mindset within the team
• Develop customer service mindset to foster good working relationship with procurement team
• Ability to escalate issues professionally
• Lead the operational reviews with the market
• Partner with market stakeholders/ cross-functional teams to find opportunities for expansion                                                                                                                            

Process Enhancement

• Creating dashboards for impactful analytical reports to provide better view and visibility for the markets and vendors
• Lead on enhancement projects to improve our KPIs, KRIs and NPS 

Knowledge Acquisition
Develop a fair understanding of the procurement end-to-end process to understand the impact of all processes on stakeholders

Qualifications

• 1-3 years of relevant experience with a bachelor's degree in Finance
• Capable of working in a multicultural / cross-team environment
• Adaptability to change and cope in fast-paced environment
• Capable of taking initiative and ability to meet steep learning curve
• Ability to strictly meet deadlines, with good planning, and organisational skills
• Good communication skills, both written and verbal, to effectively address and influence internal and external customers at all levels of management
• Ability to establish and maintain effective relationships with IBPs and gains their trust and respect
• Action oriented;  willing to tackle the unknown and seek out collaboration from co-process owners