O2C- Demand Capture Associate

POSITION SNAPSHOT Location: Cairo, Egypt

Company: Nestlé Business Services
Full-time

POSITION SUMMARY

A DAY IN THE LIFE

Order Processing:

• Capture demand through both manual and electronic order methods.
• Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
• Handle situations where digital order capture isn't available and complete orders manually.

Exception Management:

• Identify and report system failures encountered during the order capture process.
• Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
• Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.

Continuous Improvement:

• Participate in NCE (Nestlé Customer Excellence) operational review meetings.
• Contribute ideas for continuous improvement of the demand capture process

Am I a Good Fit for the role?

Education:

Bachelor's degree in any relevant field (preferred)

Experience:

Minimum 1 year of experience in a customer service, order processing, or similar role.

Skills:

• Technical Skills:

Strong computer literacy and proficiency in Microsoft Office Suite (Excel, Word).

SAP knowledge (preferred).

• Soft Skills:

Excellent written and oral communication skills with the ability to clearly explain complex information.

Teamwork: Ability to collaborate effectively in a team environment and contribute to a positive work atmosphere.

Problem-Solving: Strong analytical and problem-solving skills to identify and resolve order capture issues independently.

Attention to Detail: Ability to work accurately and ensure the completeness and accuracy of order data.

Results-Oriented: Focus on achieving deadlines and exceeding expectations in order processing efficiency.

Conflict Resolution: Excellent interpersonal skills with the ability to handle challenging situations calmly and professionally.

Continuous Learning: Willingness to learn new procedures and adapt to changes in the order capture process.