PO Billing to Cash

Main Purpose of Job

Drive continuous improvement initiatives to achieve customer centricity in the Integrated Order to Cash aiming to minimize waste, reduce complexities and drive automation/provide operational excellence. Identify and implement global innovation solutions in emerging technologies that will improve reliability (via granular feedback), and better customer experience (via immediate and reliable responses) and reduced costs (via increased automation).

Key Outputs / Deliverables

*Drive business value through digitalization and process optimization: Lead aspects of the design, deployment, and management of process/technology change and ensure successful implementation to achieve business value. Continuously analyze and assess O2C process to identify opportunities for optimization and improvement.

*Engage and collaborate with stakeholders: Engage and collaborate with project team and SMEs across Markets, Centers, Zone, and IT to establish effective collaboration and lead a robust governance structure, ensuring timely achievement of project objectives. Communicate benefits of the initiatives for our customers and Nestlé. Identify risk and assess escalation requirement.

*Ensure smooth execution and change management: Identify and assess the impacts of change across various dimensions, including organization, technology, and processes, and coordinate change management efforts across teams to ensure seamless execution and minimize any adverse business impact. Ensure that the improvements are continuously translated directly into a visible and tangible value.

*Drive change management at scale: Act as a functional expert to ensure consistent alignment and adoption of best practices and technology across all markets

*Implement best Practices to drive Customer Centricity framework in the market and through commercial & customer collaboration

*Sustain performance: Ensure right capabilities are established within market/center teams to sustain performance. Ensure the establishment of comprehensive project documentation to sustain implemented changes. establish and track proper measures for continuous improvement.

Measurements / Performance Indicators:

E2E Automation (%)

Process Standardization (to be developed)

Leverage COS (Increased shareability)

Global solution adoption (%)

CSC NIM & IBS Organization Structural cost (Reduction)

Customer NPS