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Field Service Technician

Field Service Technician

Calgary, CA

Calgary, CA

A little bit about us
Joining Nestlé Professional means joining an organization committed to empowering our people to be their best. From seeking out the highest-quality, ethically sourced ingredients, to cooking up new business ideas for our customers, our team takes pride in everything we do. We are focused on performing with speed, transparency, and service to elevate the foodservice industry.
 

Position Snapshot

Business areas: Nestlé Professional  
Job title: Field Service Technician
Location: Edmonton, Alberta
Job Grade: 11
 

Position Summary

We are looking for a Field Service Technician for Nestlé Professional based in Edmonton. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life of...

As a Field Service Technician, you will: 

•    Receive dispatched service call via dispatcher.
•    Perform preventative maintenance as required.
•    Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste). 
•    Provide training to customers on the daily maintenance of the dispensing equipment.
•    Follow up with account until the service call is completed.
•    Report all service activities accurately on invoice/service orders at the completion of every call.
•    Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
•    Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
•    Travel throughout region to assist other technicians as needed.
•    Interact with sales team, call center, help desk and other technicians.
•    Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

What will make you successful

•    Secondary education diploma or equivalent combination of education and experience.
•    Minimum 2 years of previous field service experience.
•    Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
•    Must be able to regularly lift and install equipment of up to 25 kilograms.
•    Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
•    Excellent organizational and planning skills. Demonstrated ability to learn.
•    Valid driver’s licence and clean driver’s abstract.
•    Must be available and willing to participate in the afterhours on call rotation

 

What you need to know 

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company. 

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
 

A little bit about us
Joining Nestlé Professional means joining an organization committed to empowering our people to be their best. From seeking out the highest-quality, ethically sourced ingredients, to cooking up new business ideas for our customers, our team takes pride in everything we do. We are focused on performing with speed, transparency, and service to elevate the foodservice industry.
 

Position Snapshot

Business areas: Nestlé Professional  
Job title: Field Service Technician
Location: Edmonton, Alberta
Job Grade: 11
 

Position Summary

We are looking for a Field Service Technician for Nestlé Professional based in Edmonton. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life of...

As a Field Service Technician, you will: 

•    Receive dispatched service call via dispatcher.
•    Perform preventative maintenance as required.
•    Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste). 
•    Provide training to customers on the daily maintenance of the dispensing equipment.
•    Follow up with account until the service call is completed.
•    Report all service activities accurately on invoice/service orders at the completion of every call.
•    Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
•    Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
•    Travel throughout region to assist other technicians as needed.
•    Interact with sales team, call center, help desk and other technicians.
•    Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

What will make you successful

•    Secondary education diploma or equivalent combination of education and experience.
•    Minimum 2 years of previous field service experience.
•    Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
•    Must be able to regularly lift and install equipment of up to 25 kilograms.
•    Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
•    Excellent organizational and planning skills. Demonstrated ability to learn.
•    Valid driver’s licence and clean driver’s abstract.
•    Must be available and willing to participate in the afterhours on call rotation

 

What you need to know 

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company. 

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
 

Apply now »