Position Snapshot:
Business areas: Nestlé Professional  
Job title: Field Service Technician
Location: Edmonton, Alberta
In the field

A little bit about us
While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.  

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward. 

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect
We are looking for a Field Service Technician for Nestlé Professional based in Edmonton. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life of a Field Service Technician:
As a Field Service Technician, you will: 

•    Receive dispatched service call via dispatcher call center.
•    Provide ETA’s for service calls received
•    Perform preventative maintenance as required.
•    Diagnose and repair reported service issues, and all other problems encountered, perform a quality drink check for ratio/brix, temperature and taste. 
•    Provide training to customers on the daily maintenance of the dispensing equipment.
•    Follow up with account until the service call is completed.
•    Report all service activities accurately on invoice/service orders at the completion of every call.
•    Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
•    Maintain accurate parts and equipment inventories. 
•    Keeping vehicle clean, organized and keep up with maintenance as scheduled/required.
•    Travel throughout region to assist other technicians as needed.
•    Interact with leadership, sales team, call center, help desk and other technicians.
•    Comply with Safety, Health and Environmental (SH&E) policies and procedures including but not limited to proper lifting techniques, PPE, Lock Out and Tag Out.
 
Role requirements 
•    Secondary education diploma or equivalent combination of education and experience.
•    Minimum 2 years of previous field service experience.
•    Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
•    Must be able to regularly lift and install equipment of up to 55lbs, with the use of proper lifting equipment.
•    Ability to effectively communicate and deliver customer service excellence
•    Ability to showcase willingness and commitment to first time fix rates.
•    Excellent organizational and planning skills. Demonstrated ability to learn.
•    Valid driver’s licence and clean driver’s abstract.

Benefits
•    Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
•    Company matched pension plan 
•    Three weeks of Vacation and Four personal days (Personal Paid Holidays)  
•    Excellent training and development programs as well as opportunities to grow within the company 
•    Access to Educational Assistance & Tuition Reimbursement 
•    Bonus eligibility 
•    Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
•    Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 
•    Additional discounts on a variety of products and services offered by our preferred vendors and partnerships 

What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application. 
 
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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