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Retail Store Manager

Retail Store Manager

As a Boutique Manager, you are not just the leader of the store, you are the face of the brand. You are responsible for optimizing people, sales, service and operations through collaborative, respectful, agile, determined and driven leadership of team members and partners.  You are ambitious, entrepreneurial and an inspiration to others.  This role will allow you the opportunity to create and drive success for a global brand, lead a winning team and share our company values and story with the community.

 

Our culture empowers us to provide quality coffee, experience-focused customer service, and growth opportunities.   Join our team as we cultivate coffee as an art to grow the best in each of us.

 

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

 

Responsibilities:

 

  • Exemplify and drive team performance. Develop a strong team of leaders who will deliver the Nespresso customer experience principles and share our coffee mission with the community.
  • Drive and determination to propel us forward. Maximize business opportunities through creative initiatives, customer loyalty, team motivation and evaluating boutique performance & implementing improvements.
  • Obsessed with hospitality - create a boutique environment as a window to our brand for each customer through a personalized customer journey enhancing our offerings and services
  • Network, recruit, hire and retain. Attract top talent to build a quality team focused on achieving performance excellence and a positive customer experience.
  • Connect with community. Think entrepreneurially to create a community building channel through experimentation and collaboration. 
  • Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.  
  • Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee, and sustainability practices with customers.
  • Cultivate respectful customer relationships. Many customers shop online these days, however the store is where we meet many of our customers for the first time. It’s the respect you show for yourself, your team and our customers that shows just how much you care.
  • Promote safety conscious culture. We are determined to create a safe, healthy environment for our employees and customers.
  • Collaboration and agility to prepare for what’s to come. Whether you are helping with store tasks or need a new innovative way to do things, bring ideas and add to the overall success!

 

Requirements and Skills:

 

  • High School Diploma or GED required; Bachelor’s degree preferred
  • 4+ years of extensive professional experience in retail, required
  • 3+ years supervisory experience in people management, motivation and development of direct reports, required
  • Experience in project management processes, customer complaint and change management
  • A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
  • Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays
  • Occasional travel required

 

Requisition ID

200945 

 

As a Boutique Manager, you are not just the leader of the store, you are the face of the brand. You are responsible for optimizing people, sales, service and operations through collaborative, respectful, agile, determined and driven leadership of team members and partners.  You are ambitious, entrepreneurial and an inspiration to others.  This role will allow you the opportunity to create and drive success for a global brand, lead a winning team and share our company values and story with the community.

 

Our culture empowers us to provide quality coffee, experience-focused customer service, and growth opportunities.   Join our team as we cultivate coffee as an art to grow the best in each of us.

 

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

 

Responsibilities:

 

  • Exemplify and drive team performance. Develop a strong team of leaders who will deliver the Nespresso customer experience principles and share our coffee mission with the community.
  • Drive and determination to propel us forward. Maximize business opportunities through creative initiatives, customer loyalty, team motivation and evaluating boutique performance & implementing improvements.
  • Obsessed with hospitality - create a boutique environment as a window to our brand for each customer through a personalized customer journey enhancing our offerings and services
  • Network, recruit, hire and retain. Attract top talent to build a quality team focused on achieving performance excellence and a positive customer experience.
  • Connect with community. Think entrepreneurially to create a community building channel through experimentation and collaboration. 
  • Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.  
  • Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee, and sustainability practices with customers.
  • Cultivate respectful customer relationships. Many customers shop online these days, however the store is where we meet many of our customers for the first time. It’s the respect you show for yourself, your team and our customers that shows just how much you care.
  • Promote safety conscious culture. We are determined to create a safe, healthy environment for our employees and customers.
  • Collaboration and agility to prepare for what’s to come. Whether you are helping with store tasks or need a new innovative way to do things, bring ideas and add to the overall success!

 

Requirements and Skills:

 

  • High School Diploma or GED required; Bachelor’s degree preferred
  • 4+ years of extensive professional experience in retail, required
  • 3+ years supervisory experience in people management, motivation and development of direct reports, required
  • Experience in project management processes, customer complaint and change management
  • A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
  • Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays
  • Occasional travel required

 

Requisition ID

200945 

 

Chicago, IL, US, 60611

Chicago, IL, US, 60611


Nearest Major Market: Chicago

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