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Lead IT Ops-Collab and Portal - IT North America

Lead IT Ops-Collab and Portal - IT North America

Position Summary

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Sr Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Sr Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. May also coordinate activities of Specialists and Jr Specialists or cross streams when involved in projects.

A day in the life of...

Operational effectiveness and efficiency
• Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
• Oversees the support processes that include incident, problem, change, configuration, and event management
• Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
• Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support
• Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities.

What will make you successful

  • +5 years of tech experience - Expert level: O365 Tenant Administration/Configuration, Active Directory, Azure AD, MIM and FIM Connectors, Exchange Online, M365 Apps (AKA Office)
  • Product expert, involved in the end-to-end process.
  • Ensures the delivery of efficient and secure IT operations for AMS Markets
  • Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
  • Manage small-scale projects
  • Crisis Management / Stakeholder Management
  • Nice to have: O365 tools (Onedrive, Sharepoint…), PowerApps / PowerAutomate, Powershell Scripting, Scrum or Agile Methodologies

 

Soft Skills:

  • Effective communication
  • Work under pressure (resilience)
  • Creativity
  • Change Adaptability

#ITNorthAmericaInMX

Position Summary

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Sr Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Sr Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. May also coordinate activities of Specialists and Jr Specialists or cross streams when involved in projects.

A day in the life of...

Operational effectiveness and efficiency
• Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
• Oversees the support processes that include incident, problem, change, configuration, and event management
• Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
• Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support
• Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities.

What will make you successful

  • +5 years of tech experience - Expert level: O365 Tenant Administration/Configuration, Active Directory, Azure AD, MIM and FIM Connectors, Exchange Online, M365 Apps (AKA Office)
  • Product expert, involved in the end-to-end process.
  • Ensures the delivery of efficient and secure IT operations for AMS Markets
  • Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
  • Manage small-scale projects
  • Crisis Management / Stakeholder Management
  • Nice to have: O365 tools (Onedrive, Sharepoint…), PowerApps / PowerAutomate, Powershell Scripting, Scrum or Agile Methodologies

 

Soft Skills:

  • Effective communication
  • Work under pressure (resilience)
  • Creativity
  • Change Adaptability

#ITNorthAmericaInMX

Ciudad de Mexico, MX, 11520

Ciudad de Mexico, MX, 11520

Apply now »