Loading...
 
Share this Job
Apply now »

IS/IT Operations Specialist Junior

IS/IT Operations Specialist Junior

Position Snapshot

 

Location: Mexico City, MX.

Position Type: Full time position

Position Summary

 

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. 

A day in the life of...

Operational effectiveness and efficiency
• Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
• Oversees the support  problem management process
• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
• Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
• Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities

 

Stakeholder engagement
• Works with product or platform teams to ensure good coordination of IS/IT changes without impacting business processes
• Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes

 

Security, Compliance & Risk Management
• Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity

 

What will make you successful

 

• Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
• 2+ years of experience in IS/IT, preferably working in a DevOps environment
• Experience in service management principles and execution
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Experience explaining technical concepts and technologies
• Experience with effective communication at different levels in the organization and in English
• Experience working in a global environment and with virtual teams

Position Snapshot

 

Location: Mexico City, MX.

Position Type: Full time position

Position Summary

 

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. 

A day in the life of...

Operational effectiveness and efficiency
• Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
• Oversees the support  problem management process
• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
• Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
• Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities

 

Stakeholder engagement
• Works with product or platform teams to ensure good coordination of IS/IT changes without impacting business processes
• Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes

 

Security, Compliance & Risk Management
• Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity

 

What will make you successful

 

• Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
• 2+ years of experience in IS/IT, preferably working in a DevOps environment
• Experience in service management principles and execution
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Experience explaining technical concepts and technologies
• Experience with effective communication at different levels in the organization and in English
• Experience working in a global environment and with virtual teams

Ciudad de Mexico, MX, 11520

Ciudad de Mexico, MX, 11520

Apply now »