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Manager Information Technology- IT North America

Manager Information Technology- IT North America

Position Summary

The Operations Managers must have a very strong leadership skill to promote the integration amongst Business, IT (Information Technology) Streams and Partners (at all levels of the organization) ensuring a high quality of sustain operations and continuous improvements on the IT products and processes fully supporting business evolution. 

Operations manager will assume the overarching responsibility for supporting the head of Products and Platforms to ensure smooth operations of the stream. He/She will ensure discipline in managing and optimizing the product based operating model within the stream by leveraging ways of working set by the O-CIO. Some activities inlcude testing, application mainatenance, proactive monitoring, L&T onboarding, compliance orchestrations and housekeeping.S/He oversees the end-to-end support operations provided by near/offshore managed-services for the given products groups and/or platform taking care of ITIL services for L2 and L3 support organizations.

The Operations Manager should focus on minimizing disruptions to the business by being brilliant at the basics (ensuring a quick response on failure tickets, problem solving adherence, preventing tickets being caused by intervention and so on) ensuring the organization is adding value to the business. 

A day in the life of...

  • Increase business centricity & Improve communication with the business and within IT streams 
  • Integrate the different IT areas and the business 
  • Problem management & root cause analysis leading to Products enhancement 
  • Data analysis to discover problem area trends and opportunity for improvements 
  • Increase speed of response / resolutions through a higher sense of urgency

What will make you successful

  • Translating technical jargon into business language,  
  • Core knowledge of ITSM (Incident, Problem and Configuration and Change management), 
  • Strong understanding of IT architecture  
  • Solid application development experience to assist in driving improved quality of solutions and fewer business disruptions. 
  • Quickly assessing business impact and what is needed to mitigate while working in a high intensity crisis.

Position Summary

The Operations Managers must have a very strong leadership skill to promote the integration amongst Business, IT (Information Technology) Streams and Partners (at all levels of the organization) ensuring a high quality of sustain operations and continuous improvements on the IT products and processes fully supporting business evolution. 

Operations manager will assume the overarching responsibility for supporting the head of Products and Platforms to ensure smooth operations of the stream. He/She will ensure discipline in managing and optimizing the product based operating model within the stream by leveraging ways of working set by the O-CIO. Some activities inlcude testing, application mainatenance, proactive monitoring, L&T onboarding, compliance orchestrations and housekeeping.S/He oversees the end-to-end support operations provided by near/offshore managed-services for the given products groups and/or platform taking care of ITIL services for L2 and L3 support organizations.

The Operations Manager should focus on minimizing disruptions to the business by being brilliant at the basics (ensuring a quick response on failure tickets, problem solving adherence, preventing tickets being caused by intervention and so on) ensuring the organization is adding value to the business. 

A day in the life of...

  • Increase business centricity & Improve communication with the business and within IT streams 
  • Integrate the different IT areas and the business 
  • Problem management & root cause analysis leading to Products enhancement 
  • Data analysis to discover problem area trends and opportunity for improvements 
  • Increase speed of response / resolutions through a higher sense of urgency

What will make you successful

  • Translating technical jargon into business language,  
  • Core knowledge of ITSM (Incident, Problem and Configuration and Change management), 
  • Strong understanding of IT architecture  
  • Solid application development experience to assist in driving improved quality of solutions and fewer business disruptions. 
  • Quickly assessing business impact and what is needed to mitigate while working in a high intensity crisis.

Ciudad de Mexico, MX, 11520

Ciudad de Mexico, MX, 11520

Apply now »