Position Snapshot

Position Summary

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. 

A day in the life of...

Contribution to IT Strategy - under the supervision and guidance of her/his primary Community of Practice Lead and 
• Ensures that the Product/Product Group Managers, Regional Leads and Business Relationship Manager are supported in the development of the strategy through incremental improvement of the product.
•Identify the appropriate applications to meet business requirements.​
•Experience using web development tools
•Provides specialist consultancy, guidance and support in specific technology based on subject​
expertise​
•Provides recommendations on how to improve the effectiveness, efficiency and delivery of services using technology​
•Understands technology trends and the practical application of existing, new and emerging technologies to enable new and evolving business and operating models​
•Assists with designing the governance, assurance and standards activities associated with ensuring enterprise technology architecture compliance​
Liaises closely with suppliers, defining significant functional, technical and process integration decisions​

What will make you successful

• Bachelor's degree in business, information systems or related discipline, or equivalent; M.B.A. preferred
• 8+ years of relevant experience of business analysis in a relevant functional area
• Extensive project management experience
• Extensive business experience in a relevant function is beneficial
• Strong experience working in an Agile/DevOps environment using design thinking methodology
• Experience with effective communication at different levels in the organization and in English
• Experience working in a global environment and with virtual teams
• Excellent solution integration knowledge​
• Proven ability to translate business requirements into technical solution.​
• Experience developing technical POCs to prove out business outcomes​
• Perform facilitation and training of the platforms in easy to understand method while tying in the business functionality processes
• Ability to generate and test new ideas for economic viability and technical feasibility
 

Benefits