Position Summary

The IT Operations Manager is accountable for the continuous value delivery of IT Product Groups and Platforms. S/He oversees sustain, deployment, retirement and leverage and ensures the effective and efficient operational support of all internally or by a third-party managed product and platform groups in scope. The overarching goal of this role is to ensure that quality, efficiency, productivity and agility goals are achieved at the best value for money. During her/his shift, s/he holds the accountability for all services across IT worldwide within product and platform groups in scope (FTS principle applies regarding platforms). S/He builds and maintains relationships with product and platform group managers, developing a clear understanding of product/platform strategy and works with supplier teams to ensure good coordination of product changes without impacting IT Consumers and business processes.

Database and Batch Management Operations Manager with strong leadership and technical skills to lead a team of highly experienced DBAs and Data management resources.

A day in the life of...

• Manage day-to-day activities of database administration team, including database platforms on premise and Cloud.

• Lead the team of Database Administrators, define goals, objectives and drive continuous improvement of the Database Operations team

• Drive improvements of database platforms reliability and availability by enforcing architecture standards, controls and proactive incident and problem management

• Partner with Database Architecture team in developing and driving database platform strategies.

• Manage service providers to deliver service with the expected quality, defined service level agreements and drive improvements from supplier services.

• Provides oversight in the products’ ‘run’ and 'maintain' phase to deliver the committed product business value, and provides input to peers

• Provides technical escalation support for specialists and Nestlé suppliers to ensure service level objectives are met

• Defines procedures and processes for operations within the area of expertise, including the definition of design requirements needed for successful operations

• Leads the development of operational aspects for a set of products, and ensures their end-to-end integration and value delivery within the broader IT landscape

• Contributes to the annual operating and capital expenditure budget of the product/platform groups in scope within product strategic plan

• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment

• Supports the product/platform group sourcing strategy, and provides oversight for supplier relationship management

• Enables and fosters transversal skills to support products, product/platform groups and/or streams to ensure operational excellence
   

What will make you successful

•  
• 10+ years of experience in IT
• 5+ years of management experience in IT or equivalent experience in positions of increased responsibilities such as Project Management or similar with direct or indirect people management responsibilities.
• Experience with RDBMS technologies - Oracle, Microsoft SQL Server, MariaDB, MySQL, DynamoDB, etc.
• Experience with Azure cloud-based deployments
• Demonstrated experience in customer support for enterprise-scale RDBMS solutions.
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Demonstrated experience with Agile/Scrum framework
• Strong IT operations acumen, including cross-domain knowledge and experience in at least one Infrastructure domain: Database, Servers, Network, Cloud
•  Success in leveraging both traditional practices, such as IT service management, as well as new methods, such as DevOps, optimized for agility
•  Strong supplier relationship management skills
• Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivates actions in others or win concessions without damaging relationships
• Handles changes and uncertainties with ease and with the ability to move forward quickly
• Fosters an environment of collaboration and a strong customer service culture
• Above-average organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.

Nice to Have:

• Google Cloud migrations and adoption, including IaaS to PaaS migrations
• AWS Cloud
• Knowledge of non-RDBMS technologies
• Cloud Architect certifications
• Scrum Product Owner or Scrum Master certification