Position Summary

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Technology Expert brings deep expertise and knowledge to the product or platform team. S/He guides and promotes optimal use of technology to support the cost effective delivery of business requirements within their area of expertise. Working at the leading edge of IT for the product or platform, the Technology Expert performs preliminary studies, helping to set the technological direction with the product or platform manager. S/He supports delivery and sustain of the most complex applications and business capabilities, and may be accountable for specific deliverables in relation to development or support or may lead the technical activity within their area of specialty.

A day in the life of...

Technology expertise • Provides deep specialist guidance and support in their specific specialties (e.g. artificial intelligence, robotic process automation, machine learning, etc., based on subject expertise) • Supports the integration of solutions with various technologies • Supports and influences the technical activity (design, build, testing) in significant or complex innovation initiatives, accountable to the Innovation or Product Manager for the delivery and quality of technical deliverables.

Operational effectiveness and efficiency • Makes recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of (emerging) technology and technical methods and methodologies • Provides the product team with technical expertise, advising on best technology solutions, translating the business vision into technical vision • Participates in the development of and/or review of standards, documentation and methods of working in the relevant area of expertise • Performs preliminary studies, general systems specifications and detailed systems specifications • Considers a broad range of options and applies sound judgment to develop solutions within their specific specialism • Ensures solution operational readiness: defines global procedures and processes for operations in the area of expertise • Ensures IT Customer and Consumer requirements are met and service quality maintained when introducing new products. Considers the cost effectiveness of proposed solutions

Security, compliance & risk management • Responsible for ensuring that all solutions within their technology area are delivered and maintained secure and compliant with internal standards and external regulations, including privacy requirements • Understands the business risk appetite and delivers applications within that acceptable risk level.

Stakeholder engagement • Works with IT Innovation managers, Product managers, Tech Leads, Solution Architects and Business Analysts as required to ensure any solution within their specific specialism fits with strategic and technical direction • Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions • Participates in peer reviews of deliverables and carries out formal and informal reviews of technical designs, standards, documentation and/or implementations • Provides guidance, directions and also, if needed, technical support to product teams, mentoring and sharing technology knowledge with the teams. 

Supplier and strategic partners management • Liaises closely with suppliers and vendors, for example where third party work or packages involve significant functional, technical, process, data or integration decisions

What will make you successful

• Bachelor's degree in computer science, system analysis or a related study, or equivalent experience

• 9+ years of experience in the relevant area of expertise

• Experience of successfully leading technical evaluations

• Experience of resolving technical issues, including those involving 3rd parties

• Preferably certification in corresponding technical fields

• Experience with effective communication at different levels in the organization and in English

• Experience working in a global environment and with virtual teams

Key Activities / Hard Skills     

• Reporting and data analysis, data mapping, Power BI knowledge.
• Knowledge of SAP: Import Queues and Transports (mejor interventions).
• Process automation.
• Problem management experience.
• Consulting with other IT teams.
• Stakeholders management.
• Continuous improvement.
• Change Release Strong experience.
• Knowledge of O365 tools.
• Service Management experience.
• ITIL certification (V3 or V4).
• Leadership experience

Plus/Nice to have:

• • International / virtual environment teams
  • Service Now

Soft Skills:

• Effective communication.
• High initiative / Hands On.
• Organization.
• Change Adaptability.