About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

Position Snapshot

Location: Nestlé México

Stream: Workforce 360

Type of Contract: Permanent

           Key Responsibilities: 

• Local IT Support regarding Field Services Main activities by Ticket Tool (Service Now) or any other need under scope, following-up Service Level;
• Local IT Support to Infrastructure Teams (CVC Network WAN/LAN/Voice, DC&C Platform/Facilities, Workforce Devices, etc) on Compliance activities, Hardware 
• IT Asset Management (Hardware Reception, Good Receipt, Asset Registration on Service Now and SAP, Decomission and Disposal) for all Nestle Owned Hardware 
• Maintain IT Room Compliant according Nestlé Standards;
• Proceed with Tape Rotation Process according Nestlé Standards; follow Nestle Processes and Procedures
• Collaborate and coordinate the execution and coordination of IT WF360 or ITP Change Tasks implementation
• Collaborate and coordinate the implementation and reviews of the delivery activities of Service Providers and Contractors
• Optmize IT Process and Local procedures by focusing End User Efficiency;
• End User Training regarding W360 and ITP new tools (Digital Bar);
• VIP/Mancom Support.
• Manage Service Now Tickets Queue;
• Perform Services Healthcheck;
• Develop Hardware Obsolescence Plan
• Act as Backup for Field Services Coordinator
• Assist on Project Management regarding Field Services Projects
• Ability to participate on Audits
• Work with the Operational Buyer in purchases: generation of bids, selection of proposals/suppliers, generation of POs and provide Good Receive.

           Required Profile:   

• Language - Native+ Intermediate English (mandatory);   
• Education:  Graduated on Computer Science or any IT Graduation course with more than 04 experience years;
• 5 or more Year with experience on;
• PC/Windows, MS Office (Word, Excel, Outlook, Project, Access and Visio), software and hardware troubleshooting/breakfix, IT Processess and Procedures, Support thru tickets and correct documentation;
• Intermediate Knowledge on (LAN), TCP/IP and Network concepts;
• Intermediate Advanced Knowledge on Windows Servers, Storage Devices and Tape Libraries;                                                                           
• Intermediate Knowledge on IT Security and ITIL Foundations;                                                                                                                    
• Intermediate Knowledge on Project Management.
• Experience working with remote/virtual teams;
• Experience in effective communication at different levels of the organization;
• IT service management experience