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Assistant Manager - Business Application Support

Assistant Manager - Business Application Support

Colombo, LK

Colombo, LK

Position Snapshot

•    Place of work: Nestlé Lanka Head Office 
•    Education: Bachelor’s or Master's Degree in Computer Science or Engineering 
•    Area: Information Technology – Business Application Support - SAP
•    Language skills: Fluency in English and reasonable  fluency in  Sinhala/ Tamil   
•    Expected experience: 4-5 years of work experience in Business Application Support and 1-2 years of work experience in Software Development. Experience of SAP implementation or End User System Support of SAP issues will be an added advantage. 
 

Position Summary

Reporting to the Senior Manager – Business Application Support, the candidate will ensure that the GLOBE Solution Landscape and Legacy Applications are operational, and that end user support and the development/implementation of Business Applications transpire as per evolving market business requirements. Business Process Streams related to Procure to Pay (P2P), Milk Analysis Data Capturing & Processing (MADCAP) and Legacy Application Portfolio would be specific for each Application area. 

A day in the life of...

•    Provide analytical expertise in relevant business area (e.g., Manufacturing, Demand planning) and Legacy/Heritage solutions. Provide first level support for end-user issue resolution and/or escalate these for second level resolution                                            
•    Provide consulting services / support on both new and existing support projects
•    Design, customize, configure and test SAP P2P modules. Identify gaps and work around solutions
•    Proactively identify and propose business process and/or system enhancements. Document functional designs, test cases and results
•    Perform detailed analysis of complex business process requirements and provide appropriate system solutions
•    Identify end-user training requirements and develop End User Training kits to be used by Super Users 
•    Manage Super User network and constantly enhance their knowledge through trainings, refresher sessions and knowledge sharing   
•    Act as a liaison between the local business functions and regional / global technical teams 
•    Support other business analysts when required, and check integration points with other analysts
 

What will make you successful

•    Education: Bachelor’s or Master's Degree in Computer Science or Engineering
•    Expected experience: 4-5 years of work experience in Business Application Support and 1-2 years of work experience in Software Development. Experience of SAP implementation or End User System Support of SAP issues will be an added advantage.
•    An agile self-learner that is able to quickly understand business requirements and business processes from a customer perspective
•    Strong technical knowledge: ERP SAP software architecture, software development methodologies and processes 
•    Ability to multitask and manage multiple deliverables and projects at the same time
•    Good organizational and time management skills
•    Strong analytical and problem-solving skills
•    Compliance with ISO 27001 and other IT compliance standards at all times
 

Position Snapshot

•    Place of work: Nestlé Lanka Head Office 
•    Education: Bachelor’s or Master's Degree in Computer Science or Engineering 
•    Area: Information Technology – Business Application Support - SAP
•    Language skills: Fluency in English and reasonable  fluency in  Sinhala/ Tamil   
•    Expected experience: 4-5 years of work experience in Business Application Support and 1-2 years of work experience in Software Development. Experience of SAP implementation or End User System Support of SAP issues will be an added advantage. 
 

Position Summary

Reporting to the Senior Manager – Business Application Support, the candidate will ensure that the GLOBE Solution Landscape and Legacy Applications are operational, and that end user support and the development/implementation of Business Applications transpire as per evolving market business requirements. Business Process Streams related to Procure to Pay (P2P), Milk Analysis Data Capturing & Processing (MADCAP) and Legacy Application Portfolio would be specific for each Application area. 

A day in the life of...

•    Provide analytical expertise in relevant business area (e.g., Manufacturing, Demand planning) and Legacy/Heritage solutions. Provide first level support for end-user issue resolution and/or escalate these for second level resolution                                            
•    Provide consulting services / support on both new and existing support projects
•    Design, customize, configure and test SAP P2P modules. Identify gaps and work around solutions
•    Proactively identify and propose business process and/or system enhancements. Document functional designs, test cases and results
•    Perform detailed analysis of complex business process requirements and provide appropriate system solutions
•    Identify end-user training requirements and develop End User Training kits to be used by Super Users 
•    Manage Super User network and constantly enhance their knowledge through trainings, refresher sessions and knowledge sharing   
•    Act as a liaison between the local business functions and regional / global technical teams 
•    Support other business analysts when required, and check integration points with other analysts
 

What will make you successful

•    Education: Bachelor’s or Master's Degree in Computer Science or Engineering
•    Expected experience: 4-5 years of work experience in Business Application Support and 1-2 years of work experience in Software Development. Experience of SAP implementation or End User System Support of SAP issues will be an added advantage.
•    An agile self-learner that is able to quickly understand business requirements and business processes from a customer perspective
•    Strong technical knowledge: ERP SAP software architecture, software development methodologies and processes 
•    Ability to multitask and manage multiple deliverables and projects at the same time
•    Good organizational and time management skills
•    Strong analytical and problem-solving skills
•    Compliance with ISO 27001 and other IT compliance standards at all times
 

Apply now »