POSITION SNAPSHOT 

Role: Coffee Specialist – Mirdiff City Center, Dubai 

Location: Dubai, UAE  

Company: Nespresso UAE 

POSITION SUMMARY 

Nespresso is hiring a Coffee Specialist for our Boutique in Mirdiff City Center. In this role, you will serve as an Ambassador of the Nespresso brand, ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee, you will contribute to the Boutique’s success in customer satisfaction, loyalty, and business results.

 A DAY IN THE LIFE … 

Customer Experience - Brand Ambassador: 

• Acts as an enthusiastic ambassador for Nespresso. 
• Welcomes the Boutique clientele and identify their needs. 
• Achieves high customer satisfaction through personalized and professional communication.  

• Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products. 
• Always maintains a customer centric approach during the interaction with her/his clients.  

Generates Sales and strongly Contributes to the Boutique's Business Performance: 

• Achieves results in compliance with the Nestlé Corporate Business Principles 

• Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories). 
• Leverages all received Nespresso training contents.  

Coffee Expertise and Experience  

• Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast. 

• Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.  
• Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal. 
• Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.   

Operational Efficiencies  

• Assists with Boutique projects as needed. 
• Is familiar with stock levels, stock room layout and return policies. 
• Adheres to compliance and quality standards in keeping with the Standard Operating Procedures  
• Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,  
• Ensures safe working conditions. 

• Adheres to shift/work scheduling and planning. 
• Participates in team meetings and contributes with new ideas and suggestions to further improve the operations. 
• Helps manage/support peaks and lows in our daily/weekly operations.  

What will make you successful… 

• Demonstrate some experience in retail, direct customer sales and service, or hospitality.
• Must be a UAE National