POSITION SNAPSHOT

Company: Nespresso UAE LLC
Location: Dubai, UAE

POSITION SUMMARY

The Customer Facing L&D Specialist and Coffee Ambassador at Nespresso UAE is primarily responsible for driving learning and development initiatives to build strong coffee expertise across the organization. This role focuses on designing, delivering, and continuously enhancing training programs that elevate employee knowledge, capability, and engagement in line with Nespresso’s premium brand standards.

In addition, the role acts as a local coffee ambassador, supporting the positioning of Nespresso as a leader in coffee expertise both internally and externally. By collaborating closely with HR, HQ coffee communities, and cross-functional teams, the role ensures the effective execution of coffee education strategies while contributing to brand storytelling and market presence.

A DAY IN THE LIFE …

Lead Learning & Development Strategy

• Own and drive the Coffee Expertise Training Program in collaboration with HR.
• Design and execute the annual L&D strategy focused on coffee capability building.
• Deliver training sessions, workshops, and train-the-trainer initiatives.
• Monitor training effectiveness and continuously enhance learning content.
• Track key KPIs (completion rates, certification levels, training impact).

Build Internal Capability & Coffee Culture

• Foster a strong coffee culture across the organization.
• Establish and develop the Coffee Bard network, including coaching and capability building.
• Support employees in developing coffee knowledge and sensory skills.
• Act as the local sensory referent, ensuring high tasting standards.

Content Excellence & Knowledge Management

• Ensure accuracy and consistency of all coffee-related training and communication materials
• Adapt and localize global content for the UAE market
• Act as the key link between HQ Coffee Experts and the local market

Coffee Expertise & Brand Representation:

• Act as a local ambassador of Nespresso coffee expertise internally and externally
• Contribute to positioning Nespresso as a reference for coffee expertise in the market
• Represent Nespresso in workshops, events, and selected external engagements
• Partner with Marketing and PR teams on coffee-related activations and initiative

Performance & Continuous Improvement

• Track and report on KPIs related to training, engagement, and coffee expertise initiatives
• Measure impact through training outcomes and customer experience indicators
• Identify opportunities to improve coffee expertise programs and initiatives

WHAT WILL MAKE YOU SUCCESSFUL

• Experience: Strong experience in Learning & Development, training, or capability building
• Experience in delivering training programs and coaching individuals or teams
• Background in coffee, hospitality, retail, or premium customer experience is preferred
• Strong stakeholder management and cross-functional collaboration skills
• Ability to influence and engage without direct authority
• Strong presentation, facilitation, and communication skills
• Structured, detail-oriented, and proactive approach
• Knowledge: Strong understanding of coffee (sensory, production, and value chain)

• Knowledge of training methodologies and adult learning principles
• Understanding of brand positioning and customer experience
• Basic project management capabilities
• Language: Fluency in English required

• Arabic is a plus