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Customer Account Analyst - Minneapolis

Customer Account Analyst - Minneapolis

Position Summary

This role supports Account Directors and Account Management Teams in driving category growth at the customer(s) by assisting in the fundamental sales processes that drive category growth and achieve annual targets. You will utilize key tools from the Enable Hub to support product, price, place and promotion (4P) objectives. Work closely with the Account Directors and Management Team in the development of category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations. Where appropriate, you will support the Account Managers through accurate distribution tracking, promotion administration, forecasting, and deduction management.


Requirements
Category Strategy: Product and brand category objectives
•    Identify insights and specific opportunities based on analysis of category reports generated by the HUB and provide recommendations to the account team
•    Partner with other Nestlé teams to transform shopper insights and analytics into action. Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation and resource allocation, improving customer service
•    Variance management: Identify and drive team awareness on key variances and metrics across forecasting to monthly & annual NPS on key product segments/categories
•    Effectively lead commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
•    Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
•    Responsible for timely and effective communication of customer/category and forecast information
•    For Customer presentations, develop category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans


 Experience
•    18 months minimum of experience in sales required
•    Bachelor's degree preferred
•    Have good working knowledge of Nestlé as well as channel of trade customer base in Grocery, Mass and New Business
•    Proven success delivering on Key Performance Initiatives objectives in previous roles
•    Strong communication skills, both oral and written, strong judgement in decision-making, good problem solving skills, thinks strategically, and a customer service orientation
•    Proficiency in Excel and PowerPoint, strong presentation skills
•    Challenges current processes, generating innovative suggestions that improve performance even beyond own role
•    Takes immediate action to resolve issues or potential issues, ensuring partners are properly communicated to about the potential impact
•    Knowledge of interrelationship of key functions and their key initiatives (Sales, Marketing, Finance, HR, Supply Chain, Technical and Globe & IS/IT)
•    Demonstrated knowledge of business driving technology solutions (i.e. Nielsen/IRI, BW, Source) and internal/external industry insights and trends
•    Knowledge of core Business Processes and Fundamentals (Sales/Distribution, Customer Planning and Leading, Financial Reporting, Training, HR Policies, Integrated Commercial Planning, Management and Leadership Principles)

Requisition Number

211486  #LI-hybrid

Position Summary

This role supports Account Directors and Account Management Teams in driving category growth at the customer(s) by assisting in the fundamental sales processes that drive category growth and achieve annual targets. You will utilize key tools from the Enable Hub to support product, price, place and promotion (4P) objectives. Work closely with the Account Directors and Management Team in the development of category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations. Where appropriate, you will support the Account Managers through accurate distribution tracking, promotion administration, forecasting, and deduction management.


Requirements
Category Strategy: Product and brand category objectives
•    Identify insights and specific opportunities based on analysis of category reports generated by the HUB and provide recommendations to the account team
•    Partner with other Nestlé teams to transform shopper insights and analytics into action. Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation and resource allocation, improving customer service
•    Variance management: Identify and drive team awareness on key variances and metrics across forecasting to monthly & annual NPS on key product segments/categories
•    Effectively lead commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
•    Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis
•    Responsible for timely and effective communication of customer/category and forecast information
•    For Customer presentations, develop category plan-based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans


 Experience
•    18 months minimum of experience in sales required
•    Bachelor's degree preferred
•    Have good working knowledge of Nestlé as well as channel of trade customer base in Grocery, Mass and New Business
•    Proven success delivering on Key Performance Initiatives objectives in previous roles
•    Strong communication skills, both oral and written, strong judgement in decision-making, good problem solving skills, thinks strategically, and a customer service orientation
•    Proficiency in Excel and PowerPoint, strong presentation skills
•    Challenges current processes, generating innovative suggestions that improve performance even beyond own role
•    Takes immediate action to resolve issues or potential issues, ensuring partners are properly communicated to about the potential impact
•    Knowledge of interrelationship of key functions and their key initiatives (Sales, Marketing, Finance, HR, Supply Chain, Technical and Globe & IS/IT)
•    Demonstrated knowledge of business driving technology solutions (i.e. Nielsen/IRI, BW, Source) and internal/external industry insights and trends
•    Knowledge of core Business Processes and Fundamentals (Sales/Distribution, Customer Planning and Leading, Financial Reporting, Training, HR Policies, Integrated Commercial Planning, Management and Leadership Principles)

Requisition Number

211486  #LI-hybrid

Eden Prairie, MN, US, 55344

Eden Prairie, MN, US, 55344


Nearest Major Market: Minneapolis

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