Company: Nestlé SA

Location: Longmeadow, Edenvale
Qualification: Minimum required qualification is NQF 6/Production Diploma or equivalent

Experience: Minimum 3 – 5 years’ experience in the Distribution environment

Closing Date: 30 – June – 2026

Position Summary

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Goods Returned (GRA) & Inbound Team Leader to be based in Longmeadow, Edenvale. 

The Goods Returned (GRA) & Inbound Team Leader will manage designated teams within the Distribution Centre environment in a culture of accelerated performance ensuring that it excels in compliance and contributing towards the achievement of KPI’s

A day in the life of a GRA & Inbound Team Leader:

Control, Maintain and  Ensure Accuracy of Master Data by:

• Manage full end to end reverse logistics process with internal and external stake holders .
• Daily monitoring of Aging claims and credit queries in collaboration with Accra and customer service teams.
• Manage GRA storage bins and ensuring that donations is actioned timeously.
• Manage near expire stock and ensure aging stock is cleared from system to support working capital objectives.
• Ensure correct processing of refusals, tracking and analysing reason codes for preventative management and escalation with Customer service teams.
• Ensuring adherence to credit processing turnaround time with all refusals and returns at GRA.
• Ensuring efficient utilization of staff and equipment to optimally handle receipt of stock and sorting between 1st, 2nd and 3rd grade stock.
• Assisting in discontinuation of materials and ensuring efficient use of GRA Capacity.
• Directing the compilation of the daily Inbound Schedule as per the agreed ”footprint” with D&SP and THUB teams.
• Ensure adherence to inbound delivery slot to minimize standing and VDE costing.
• Manage staff development in GRA and Inbound teams.
• Manage all staff related matters in collaboration with HR teams.
• Drive team high performance through regular KPI discussions and review
• Deliver on First time right - KPI for all stock entering receiving at Longmeadow Distribution centre

Maintain Budget and Control Variances by:

• Manage temp and overtime cost for both teams.
• Preparing area of responsibility and participating in monthly stock takes.
• Ensuring effective application of stock rotation system (F.I.F.O.).
• Ensuring the implementation and compliance with standard operating procedures and systems and regular review and updates.
• Compilation of monthly, weekly and daily reports (KPI & Productivity).
• Management of staff resources, attendance through Kronos, annual leave and absenteeism
• Updating KPI’s/DOR/WOR/MOR boards and presenting productivity statistics as well as responding to questions related to information on the charts.
• Ensure compliance by doing internal audits as per schedule             

Manage Safety and Health  by:

• As a Ensuring that safety regulations and legislation are adhered to.
• Investigating  and reporting all accidents and incidents related to GRA and Inbound teams                                                 

Manage Talent and Succession  Plans by:

• Ensure Nestle and I results are executed on time and feedback provided to staff.
• Updating KPI’S/DOR/WOR boards and presenting/responding to questions related to information on the boards.
• Ensuring that Carrier claims are followed through until payment is made.
• Preparing area of responsibility and participating in monthly stock takes.
• Liaising with CCPA and CQA to get authorization for donation request form and communicate with an authorized donation company to collect
• Ensure compliance by doing internal audits as per schedule             
• Maintaining discipline and taking corrective action where necessary.
• Assist LEAN Value Stream Design by embracing and implementing a structured approach towards all the elements of NCE thereby ensuring that a continuous improvement culture is developed and sustained.         

What will make you successful?                     

• Minimum 3 – 5 years’ experience in the Distribution environment
• Minimum required qualification is NQF 6/Production Diploma or equivalent.
• Relevant operational experience at business level in the following areas is beneficial:

• Formal Knowledge of distribution end to end process
• Stock control, SHE, Quality

• SAP proficiency