Position Snapshot

Nespresso HUB

Location: Barcelona, Spain

Permanent Position

Level: I

A day in the life of...

As part of the COE team, the COE Analyst will:

• Develop of new business analysis methodologies in support of the organization's business strategies with a direct impact on business
• Specify new analytical processes and standards based on organization strategy to set operational plans in the markets
• Convince other within the organization to use and follow HQ new guidelines, concepts, customer scores, analysis methodologies
• Analyze complex issues and be able to signifincantly improve, change or adapt existing methods and techniques according business needs (from different functions: finance, crm, coffee, retail, consumer..)
• Develop of Reports and Ad-hoc analysis on customer data and sales data to be used by CRM Community at Nespresso worldwide
• Be the primarily point of contact for markets and zones for any Data & Insights subject
• Be responsible and accountable on guiding and supporting markets and zones with business decisions 
• Be responsible of developing business analysis methodologies/concepts to be used at Nespresso worldwide and HQ business teams (CH)
• Support to the Team Lead 
• Extract data lists under demand following pre-defined criteria
• Build and share with CRM team (markets and HQ) insights and recommendations based on customer centric activities
• Use HQ capabilities and methodologies to produce CRM deliverables both for markets and HQ
• Be the point of contact with the market in order to understand the market needs on the requests
• Respect the service level agreements and performance KPIs: time to deliver, quality of delivery
• Train other analysts when needed on methodologies and ways of working
• Create processes to automate and optimize activities/tasks of COE
• Maintain and develop regular and ad-hoc dashboards, reports and analysis according to business needs
• Be responsible for data quality checks, delivering data lists for surveys, campaign targeting in a timely manner
• Apply CRM HQ methodologies and definitions
• Provide continuous support to the markets on the tools developed by COE
• Contribute to CRM HQ capabilities: support documentation, guidelines, templates, training of newcomers in COE
• Respect SLA's, projects pipelines and agreed delivery timings

What will make you successful

Education:
Degree in Mathematics or Statistics

Experience:
- Min. 2 years hands-on experience in Data analytics / Business analytics / CRM / Reporting, including 1 year experience in data mining related activities
- Able to query databases and other information sources independently
- Excellent knowledge of at least one reporting / data mining tool: SQL, SAS, SPSS, SAP Business Objects, Power BI,...
- Experience in reporting, retention activities, statistical modeling, digital analytics are strong assets
- Excellent analytical skills
- Good communication skills
- Able to prioritize and manage several projects at the same time
- International exposure or experience in working with multicultural teams is an advantage
- Fluent in English
- This position might involve traveling to Nespresso Headquarters (Switzerland)