Position Snapshot

Nestlé Global Tech Hub in Barcelona, Spain

Undefined period of time contract.

Rate: 100%

Grade: H
 

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

In order to complete our Agile & DevOps Platforms team in the Marketing, Sales & eBusiness Technology Department, we are currently looking for an IS/IT Operations Specialist with expertise in IT Service Management, Lean Management and Customer Management
 

Position Summary

You will be part of a team that provides, in one click, reliable, scalable and easy-to-use Agile & DevOps capabilities to the Nestlé IT Marketing, Sales and eBusiness teams globally. These capabilities enable teams to apply Product Management Principles, work in an agile way, perform continuous integration, continuous delivery and continuous deployment in a secured and reliable way to meet business needs. 

In this role, you will manage the day-to-day operations and support of our platforms and services with a clear and strong orientation to delight our users and drive their happiness. 
 

Key Responsibilities

•    Manage the day-to-day operations and support of our platforms and services
•    Manage the relationship with our suppliers, performance KPIs and finance. 
•    Propose and drive improvements on our operations and support service with KPIs and Lean ITSM goals
•    Keep track of the compliance and security controls of our platforms
•    Keep track of the portfolio of our applications and tools. 
•    Manage the platforms knowledge base and Service Desk
•    Manage escalations and urgent incidents 
 

Ideal Candidate

•    Bachelor's degree in computer science, service analysis or a related study, or equivalent experience.
•    5+ years of experience on IT Service Management.
•    Strong customer orientation mindset and Excellent communication skills.
•    Expertise on ITIL v4 and LEAN Management.
•    Work efficiently under pressure and manage crisis efficiently. 
•    Knowledge on Jira Service Manager and Confluence from an administrator side. 
•    Proactive and with entrepreneurial mindset.
•    Understanding of agile methods and processes: Scrum and Kanban
•    Ability to understand the long-term ("big picture") and short-term perspectives of situations.
•    Experiences working in a global environment and with virtual teams.
•    Team Player

Join Us!

Show us that you are an enthusiastic, motivated, fast learner and team player person who is used to work with agile practices. Your ability to be flexible, self-motivated and your willingness to do whatever it takes to deliver on a deadline will set you apart among the other candidates. Please don’t hesitate and apply in English at www.nestle.com/jobs. We are excited to hear from you!

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.