We are looking for a Business Analyst Omnichannel to be part of our Nestlé Nespresso Digital and Tech Team. 

Position Snapshot 

• Location: Nespresso Headquarters, Barcelona. Spain. 

• Type of Contract: Permanent.  

• Type of work: Hybrid 

• Work Language: Fluent Business English
   

About the Role  

As the Product Expert in Omnichannel Products at Nespresso, you will be responsible for analyzing and defining business and functional requirements and later collaborating with team members to frame out and translate these digital requirements into meaningful user experiences and strategies and ensuring quality products.
The Product Expert is also involved in validating the Digital Solutions delivered to ensure that the functional requirements are met. 
As Functional Expert you will become the go to person for any knowledge related to this area and as such will also be the owner and main contributor of the domain specific product documentation.
 

What You’ll Bring 

•    Identifying and analyzing business needs, conducting requirements gathering, and actively contributes on scoping assessments to determine feasibility of projects.
•    Highlight/identify gaps in existing functionality, documents the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices), recommend options for improvement or opportunities for process automation and review it with stakeholders.
•    Assume primary ownership in developing comprehensive requirement specifications that will determine the estimate of cost, time, and resources to deploy solutions
•    Liaise with the service development team to suggest a high-level functional solution, making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
•    Provide appropriate documentation for the product area, training and coaching to the business users, development, test and support teams.
•    Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services as well organization, prioritization and split of backlog into workable units which brings business value.

Who You Are 

•    Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field.
•    Proven experience of 3+ years in Business Analyst, System Analyst, or in a similar role, including at least one successful implementation of a large-scale project in Direct-to-Consumer Digital Touchpoints.
•    Strong analytical thinking skills with experience in breaking down complex problems and information using structured frameworks and methodologies.
•    3+ years of experience working on digital projects, including e-commerce platforms, web development, app development, web analytics, and digital marketing.
•    Exceptional written and verbal communication skills in English, with strong interpersonal abilities to foster productive business relationships, facilitate conversations and negotiations, and effectively communicate with stakeholders.
 

Bonus Points If You: 

•    Have experience working as a Business Analyst or in a similar role within an omnichannel B2C industry.
•    Have a background in the fast-moving consumer goods (FMCG) industry or the luxury sector.
•    Have worked on projects involving the following technologies: Commerce Tools, Microsoft Dynamics 365 Commerce, Genesys, and Chatbots.
 

Why You’ll Love Working With Us 

We offer more than just a job. We put people first and inspire you to become the best version of yourself. 

• Comprehensive Benefits: Enjoy a competitive salary and an extensive social benefits package. We offer one of the best pension plans in the market, along with flexible remuneration options that include health insurance, a restaurant card, a mobility plan, and more. 

• Growth Opportunities: We believe that people are our most important asset. Benefit from personal and professional growth through ongoing training and numerous career opportunities. 

• Flexible Work Environment: Experience a hybrid working model with two days in the office and three days from home. Our state-of-the-art, dog-friendly campus includes a medical center, canteen, and collaborative spaces for networking and relaxation. 

• Wellness and Community: Participate in recreational activities such as yoga and zumba, and engage in a wide range of volunteering opportunities. 

How to Apply 

Interested? We’d love to hear from you! Please submit your CV in English through our job portal. As we have an international team and a hiring panel made up of people from across the world, submitting your CV in English will help us ensure a smooth and efficient review process. 

About Nespresso   

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. 

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee. 

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest. 

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.  

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. 

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together 

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.