We are looking for a UX Experience Lead to be part of our Nestlé Nespresso Digital and Tech Team.
 

Position Snapshot

• Location: Nespresso Hub, Barcelona. Spain
• Type of Contract: Permanent
• Type of work: Hybrid
• Work Language: Fluent Business English

The Role

As a UX Experience Lead, you will be responsible for defining and driving a cohesive experience vision that aligns user needs with business objectives. This role leads a team of service designers and UX designers, ensuring that products and services deliver seamless, meaningful, and human-centred experiences.

By leveraging research, design thinking, and strategic insights, the UX Experience Lead shapes the end-to-end experience across digital and physical touchpoints. The role requires strong leadership, cross-functional collaboration, and the ability to advocate for experience-driven innovation within the organization.

In This Role, You Will:

• Define and implement a clear, user-centred digital experience strategy that aligns with business objectives.
• Lead, mentor, and develop a team of UX designers and service designers, fostering a culture of innovation and excellence.
• Conduct end-to-end user research, including usability testing, user interviews, and competitor analysis.
• Oversee the development of customer journey maps, service blueprints, and experience frameworks.
• Work closely with product managers, engineers, marketers, and other stakeholders to integrate experience strategy into product roadmaps.
• Advocate for human-centred design and influence decision-making at all levels.
• Track and analyse key experience metrics (e.g., NPS, usability scores, customer satisfaction) to measure the impact of experience initiatives.
• Stay ahead of industry trends and emerging technologies to drive innovation in user experience and service design.          

What We’re Looking For:

• 8-10 years of experience in UX design, service design, experience strategy, or related fields.
• 3-5 years of leadership experience, managing teams of UX designers, service designers, or multidisciplinary design teams.
• Proven track record of driving experience strategy and influencing business decisions at a senior level.
• Deep expertise in human-centred design, service design methodologies, research, and digital experience strategy.
• Excellent communication and stakeholder management skills.
• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, or related field.

Extra Skills That Set You Apart:

• Experience in omnichannel and direct-to-consumer (D2C) strategies.
• Strong interest in new eCommerce topics and emerging technologies.
• Proficiency in data analytics and advanced UX research methodologies

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

The Hiring Process:

1. Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international). 
2. Interviews: Engage in four stages of interviews (Talent Acquisition, Hiring Manager, Stakeholder Interview, and Leadership Interview).
3. Feedback: After interviews, we provide feedback to all candidates.
4. Job Offer: Successful candidates will receive a formal offer.
5. Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!

About Nespresso 

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood