Loading...
Share this Job
Apply now »

Functional Relationship Manager - IBS DSM

Functional Relationship Manager - IBS DSM

Esplugues Llobregat, B, ES, 08950

Esplugues Llobregat, B, ES, 08950

Position Snapshot

Location: Barcelona, Spain

Company: Nestle IT Full-Time, Act. Rate 100%

Type of contract: Permanent Contract

Position Summary

As our Functional Relationship Manager (FRM), you’ll partner with regional and global Team Leads, Business Relationship Managers, and Solution Architects for Information Technology at Nestlé to build and sustain "one IT organization" delivering IS/IT services to Integrated Business Services (IBS). You will concentrate on technologies for Digital and Social Media services, including content factory, campaign factory, social/digital listening, consumer engagement, brand web sites and analytics . Within these areas you will contribute the innovation strategic roadmaps, Implement agile ways of working, business modelling, and optimizing the current landscape. This will balance IT at Nestlé and IBS business needs, while delivering on the promise of a transformed IT organization—speed, flexibility, and business case. You’ll be accountable to deliver IT at Nestlé services to IBS in accordance to IT at Nestlé and IBS priorities.

A day in a life of a FRM:
  • Partner with internal and external stakeholders to define, validate and refine product vision, strategy, definitions, and roadmaps
  • Act as a trusted advisor to IBS, managing relationships between the business and IS/IT organization during the whole life cycle of the products and along the business own life cycles
  • Provide awareness, direction, and guidance to business stakeholders to receive the best value and innovation stimulates, surfaces, and shapes business demand for IT assets and capabilities
  • Ensure that Product Managers understand the business strategy and context definition of new products required and implementation to support business needs or for decision of product retirement
  • Link specific business initiatives, projects, or programs and IT in order to identify, forecast and deliver value while leveraging the integrated products and services catalogue
  • Qualifies demands based on product qualification check lists or finds opportunities based on product portfolio knowledge mapped to business capabilities
  • Facilitates discovery and scoping by mobilizing appropriate partners for complex highly configurable products or for needs requiring multi product integration
  • Ensure project deliverables are tracking to plan
  • Facilitates the development of business cases
  • Support business impact assessments and risk analysis
  • Manages escalations and orchestrates the resolution of critical incidents.
What will make you successful?

•    Bachelor’s Degree
•    5+ years of professional experience in technology
•    3+ years of experience implementing emerging technology
•    Experience / knowledge on:
o   Digital and Social Media technologies in the areas of social listening, content and campaign management, consumer engagement.
o   Multi channels contact centers (Avaya, CISCO, Caleo).
o   Case management solutions (ServiceNow)
o   Collaborations platforms (Microsoft SharePoint and Microsoft Teams)
o   Basic understanding of data analysis and reporting.
o   Basic understanding of infrastructure components (ex virtual servers, virtual desktops,  firewalls )
•    Strong communication skills 
•    Fluent in English 

Join Us!

The Nestlé Group is the world’s largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291’000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on https://www.nestle.com/.

Position Snapshot

Location: Barcelona, Spain

Company: Nestle IT Full-Time, Act. Rate 100%

Type of contract: Permanent Contract

Position Summary

As our Functional Relationship Manager (FRM), you’ll partner with regional and global Team Leads, Business Relationship Managers, and Solution Architects for Information Technology at Nestlé to build and sustain "one IT organization" delivering IS/IT services to Integrated Business Services (IBS). You will concentrate on technologies for Digital and Social Media services, including content factory, campaign factory, social/digital listening, consumer engagement, brand web sites and analytics . Within these areas you will contribute the innovation strategic roadmaps, Implement agile ways of working, business modelling, and optimizing the current landscape. This will balance IT at Nestlé and IBS business needs, while delivering on the promise of a transformed IT organization—speed, flexibility, and business case. You’ll be accountable to deliver IT at Nestlé services to IBS in accordance to IT at Nestlé and IBS priorities.

A day in a life of a FRM:
  • Partner with internal and external stakeholders to define, validate and refine product vision, strategy, definitions, and roadmaps
  • Act as a trusted advisor to IBS, managing relationships between the business and IS/IT organization during the whole life cycle of the products and along the business own life cycles
  • Provide awareness, direction, and guidance to business stakeholders to receive the best value and innovation stimulates, surfaces, and shapes business demand for IT assets and capabilities
  • Ensure that Product Managers understand the business strategy and context definition of new products required and implementation to support business needs or for decision of product retirement
  • Link specific business initiatives, projects, or programs and IT in order to identify, forecast and deliver value while leveraging the integrated products and services catalogue
  • Qualifies demands based on product qualification check lists or finds opportunities based on product portfolio knowledge mapped to business capabilities
  • Facilitates discovery and scoping by mobilizing appropriate partners for complex highly configurable products or for needs requiring multi product integration
  • Ensure project deliverables are tracking to plan
  • Facilitates the development of business cases
  • Support business impact assessments and risk analysis
  • Manages escalations and orchestrates the resolution of critical incidents.
What will make you successful?

•    Bachelor’s Degree
•    5+ years of professional experience in technology
•    3+ years of experience implementing emerging technology
•    Experience / knowledge on:
o   Digital and Social Media technologies in the areas of social listening, content and campaign management, consumer engagement.
o   Multi channels contact centers (Avaya, CISCO, Caleo).
o   Case management solutions (ServiceNow)
o   Collaborations platforms (Microsoft SharePoint and Microsoft Teams)
o   Basic understanding of data analysis and reporting.
o   Basic understanding of infrastructure components (ex virtual servers, virtual desktops,  firewalls )
•    Strong communication skills 
•    Fluent in English 

Join Us!

The Nestlé Group is the world’s largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291’000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on https://www.nestle.com/.

Apply now »