We are looking for an ISIT Payments Operations Specialist to be part of our IT Marketing, Sales and eBusiness Department (MSE).

Position Snapshot

• Location: Nestlé Global Tech Hub in Barcelona, Spain 
• Type of Contract: Permanent
• Stream: IT Marketing, Sales and eBusiness (MSE)
• Type of work: Hybrid
• Work Language: Fluent Business English

The role

To complete our Digital Payments team, we are currently looking for a Payments Operations Specialist.

As the Payments Operations Specialist in the Digital Payments team, you will be responsible for overseeing and managing all aspects of our payment operations, ensuring smooth and seamless payment processing for our customers and Nestlé brands.
 

What you’ll do
•    Responsible for the day-to-day operations of payment processing, including transaction monitoring and reporting.
•    Coordinate with L2 and L3 support teams to prioritize and efficiently resolve incidents within agreed-upon service level agreements (SLAs).
•    Collaborate with cross-functional teams, including developers, business analysts, and project managers, to prioritize and address sustain-related issues and enhancements.
•    Manage incident management, ensuring a prompt and efficient response to minimize customer impact and ensure proper resolution.
•    Provide support for PCI audits, keeping PCI documentation updated such as the PSP Attestation of Compliance, internal processes, RACI matrix, etc.
•    Lead technical projects to improve operations and increase efficiency and effectiveness.
•    Generate regular reports and analysis on payment processing metrics, trends, and performance, providing insights and recommendations for improvement.
•    Develop and maintain operational documentation, including standard operating procedures, incident management processes, and escalation procedures.
•    Conduct regular meetings with stakeholders to provide updates on sustain activities, incident trends, and improvement initiatives.
 

We offer you We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
  
   

Minimum qualifications:

•    Proven experience in Payments or eCommerce operations management, preferably in a multinational organization, overseeing sustain processes for ecommerce or payments platforms.
•    Strong leadership skills, with the ability to effectively manage and motivate a team of operations specialists.
•    Excellent problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
•    KPI- focused, and hands-on attitude
•    Solid understanding of incident management processes and best practices, with experience in collaborating with suppliers to ensure efficient incident resolution.
•    Strong communication and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
•    Experience in monitoring and analyzing system performance metrics, identifying areas for improvement, and implementing corrective actions.
•    Ability to work in a fast-paced, dynamic environment, managing multiple priorities and meeting tight deadlines.
•    Strong attention to detail and commitment to delivering high-quality results.
•    Nice to have: 
>    Experience working with Service Now, and Atlassian Tools (JIRA, Confluence, Bitbucket).
>    Experience working with New Relic and Grafana dashboards.    

 

About the IT Hub 
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike.  We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

About Nestlé 
We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count. 

Join Nestlé’s IT Hub #beaforceforgood

How we will proceed: You send us your CV → We contact relevant applicants → Interviews → Feedback →   Job Offer communication to the Finalist → First working day