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IS/IT Web and eCommerce Support Specialist

IS/IT Web and eCommerce Support Specialist

Esplugues Llobregat, B, ES, 08950

Esplugues Llobregat, B, ES, 08950

Position Snapshot

Nestlé IT, Barcelona

Undefined period of time contract

act. rate 100%

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

 

 

Our Marketing & Sales and eBusiness Department is looking for a IS/IT Web and eCommerce Support Specialist.

Position Summary

The eCommerce & eContent group is responsible for the Web Content Management System (Drupal) and eCommerce Products used to build and run 2000+ Nestlé websites and web shops across the globe. We also help drive brand consideration by managing and publishing compelling content, optimal Usability, Search & Analytics.


As a Support Specialist you will be working closely with some of the different product teams and with our offshore partners coordinating the activities required to provide effective and efficient technical support to the end-users through Level 1, 2 and 3 teams.

 

 

Key responsibilities

• Ensures the delivery of efficient and secure IT support, supports IT systems that fulfill the needs of the business, and provides input to the Product Teams as well as to peers responsible for other aspects of operations

• Oversees the support processes that include incident, problem, change, configuration, and event management

• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments

• Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support

• Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed

• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment

• Runs small-scale projects (managed work activities) for the deployment of functionalities

What will make you successful?

• Bachelor's degree in computer science, information systems or related field, or equivalent work experience

• 3+ years of experience in IS/IT, preferably working in a DevOps environment with Product Management practices

• Strong IT Support acumen and experience in establishing standard processes and managing performance to achieve key metrics

• Experience in providing Tech Support for websites, eCommerce or Digital solutions

• Experience with effective communication at different levels in the organization and in English and particularly in driving engagement in user communities communicating in a variety of formats: Videos, images, social networks, mobile

• Experience having worked with suppliers in a global environment and with virtual team

• Experience in stakeholder management as well as in conflict resolution in a cross-functional environment

• Experience in reporting (PowerBi), application monitoring software, automation (RPA) and/or ServiceNow

• Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility

• Diversified background of technical infrastructure experience, experience with Digital business platforms (APIs, SaaS, PaaS, Cloud, Magento, Drupal), interpersonal and collaboration skills, and end-to-end understanding of IT business solutions

Join Us!

Show us that you are an enthusiastic, curious, fast learner and team player person who is used to work with agile practices.

Your ability to be flexible self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates.

Please apply in English at www.nestle.com/jobs.

 

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

Position Snapshot

Nestlé IT, Barcelona

Undefined period of time contract

act. rate 100%

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

 

 

Our Marketing & Sales and eBusiness Department is looking for a IS/IT Web and eCommerce Support Specialist.

Position Summary

The eCommerce & eContent group is responsible for the Web Content Management System (Drupal) and eCommerce Products used to build and run 2000+ Nestlé websites and web shops across the globe. We also help drive brand consideration by managing and publishing compelling content, optimal Usability, Search & Analytics.


As a Support Specialist you will be working closely with some of the different product teams and with our offshore partners coordinating the activities required to provide effective and efficient technical support to the end-users through Level 1, 2 and 3 teams.

 

 

Key responsibilities

• Ensures the delivery of efficient and secure IT support, supports IT systems that fulfill the needs of the business, and provides input to the Product Teams as well as to peers responsible for other aspects of operations

• Oversees the support processes that include incident, problem, change, configuration, and event management

• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments

• Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support

• Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed

• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment

• Runs small-scale projects (managed work activities) for the deployment of functionalities

What will make you successful?

• Bachelor's degree in computer science, information systems or related field, or equivalent work experience

• 3+ years of experience in IS/IT, preferably working in a DevOps environment with Product Management practices

• Strong IT Support acumen and experience in establishing standard processes and managing performance to achieve key metrics

• Experience in providing Tech Support for websites, eCommerce or Digital solutions

• Experience with effective communication at different levels in the organization and in English and particularly in driving engagement in user communities communicating in a variety of formats: Videos, images, social networks, mobile

• Experience having worked with suppliers in a global environment and with virtual team

• Experience in stakeholder management as well as in conflict resolution in a cross-functional environment

• Experience in reporting (PowerBi), application monitoring software, automation (RPA) and/or ServiceNow

• Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility

• Diversified background of technical infrastructure experience, experience with Digital business platforms (APIs, SaaS, PaaS, Cloud, Magento, Drupal), interpersonal and collaboration skills, and end-to-end understanding of IT business solutions

Join Us!

Show us that you are an enthusiastic, curious, fast learner and team player person who is used to work with agile practices.

Your ability to be flexible self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates.

Please apply in English at www.nestle.com/jobs.

 

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

Apply now »