Position Snapshot

Requirements

• An internship agreement from your University or Business School
• Spanish nationality or NIE (identification number for foreigners) and NASS (Spanish Social Security affiliation number) is required
• Residence: temporary or permanent in Barcelona
• Fluent in English.

Terms & Conditions:

• Scholarship 960€ per month
• Grant canteen
• Access to Nestlé Market (10% to 50% off)
• Insurance with Zurich during the internship

Period of internship:
• 6 months internship starting in March 2022
• Full time (Monday to Friday from 9 to 6pm)
 

Position Summary

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

The IT Customer Experience Intern will work to assist in improving IT Customer Experience for Nestlé employees. Core activities include helping the CX (Customer Experience) Owner with his prior guidelines, giving and developing actions for improvements specific with CX processes, providing support dealing with stakeholders; contributing of processes automatization; Helping with the creation of reports and deliverables; and supporting with the design of charts and presentations.
As receiver-obsessed you have the responsibility to meet the deadlines of the stakeholders making sure we cover their expectations.
We are taking a data-driven approach to uncover new opportunities, inspire customer empathy, and produce high-quality deliverables to drive Customer Experience transformation.
 

More about Nestlé IT

Workforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work. We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017 and 323,000 employees. We continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements. We design and support our solutions end-to-end. This means we not only deliver great IT solutions with the best user experience; we also quickly resolve issues as they arise.
The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. It’s more than 2000 brands range from global icons like Nescafé or Nespresso to local favorites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.
 

A day in the life of...

• Help with Customer Experience (CX) processes from helping to create questionaries to sending surveys, control of the samples and automatizing processes with the CX Agencies outside Nestlé, guarantying the quality of the data and the service provide.
• Understand Customer Experience metrics: NPS, CX Indexes, Experience Level agreements etc.
• Ensuring timelines of the deliverables according to the stakeholders needs in coordination with the CX owner.
• Able to Communicate proactively with stakeholders to understand their concerns and needs, always with the guidance of the CX owner.
• Support the CX owner to make materials, compile findings, and identify concrete themes across findings.
• Help to develop client deliverables such as interview reports, analysis reports, and data visualization materials
• Eager to learn and Understand the CX visualization tools to know how to analyze relevant CX data and transform Insights into outcomes.

What will make you successful

• Bachelor’s degree or higher, preferably Marketing, Marketing Research, business administration or related area
• Working experience with Customer or Marketing Research will be a plus.
• Customer focus oriented and delight our receivers.
• Data driven and curious for Customer Insights.
• Interest in Customer Research and Customer Experience models and methodologies.
• Ability to create clear presentations and charts.
• Very detailed and perfectionist with data quality and processes.
• Excellent communication skills and fluent in English
• Hard worker and eager to continue learning with passion.
   

Remember to attach your updated CV when apply!