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IT HUB Barcelona - IS/IT Senior Product Manager Workforce Care Experience

IT HUB Barcelona - IS/IT Senior Product Manager Workforce Care Experience

Esplugues Llobregat, B, ES, 08950

Esplugues Llobregat, B, ES, 08950

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. 

Position Snapshot

  • Barcelona
  • Part of IS/IT Workforce 360 Customer Care Product Group
  • Permanent contract with competitive salary & key benefits package
  • Full-time work, virtual working available in a global environment
  • Bachelor’s degree or higher, preferably computer science, engineering, business administration or related area
  • Demonstrated experience in a product-based IS/IT organization
  • 8+ years of experience in IS/IT Service Management, closest to the Business

 

Position Summary

Under the supervision and guidance of your Product Group Manager based in Barcelona, you will be responsible for the product Workforce Care Experience, which includes Incident-, Request-, Knowledge- & Problem Management and Global Service Desk operations, as well as Business system availability. You are responsible for the go-to-market strategy, product vision and strategy execution as well as the end-to-end value delivery (including IS/IT consumers’ adoption) as per our value proposition:” How can we help you?, Your IT is always available for you, Your IT experience is important to us. You are accountable for the product from ideation and strategy through continuous value management to retirement, with responsibility for the full life cycle of the product including ITIL service models (e.g. Level 2 and 3). On the delivery side of the product, you are responsible for analyzing and continuously managing the value for money, ensuring the product is adopted as widely as possible. You deliver applications and processes that support Nestlé's initiative to simplify the life of the end user, standardize work across Nestlé markets and businesses and share above market in centers of scale and competency. You manage your stakeholders as well as the team(s) developing new capabilities that bring value to your products and product groups.

A day in the life of...

  • Works with the business relationship manager and the Solution enterprise architect, developing a product
    strategy and vision aimed at maximizing value for our receivers. All in line with corporate and business strategy following a Total Service Quality concept.
  • Develop the futur Service Desk by unlocking the first source of the truth for all our workforces and ensure proper onboarding processes
  • Prepares the strategy and communication material to create a shared understanding of the product in particular on how to market & sell, to deliver & operate and to measure its success.
  • Analyzes reporting provided by performance manager for insights on product impact and adoption
  • Ensures product contribution to the business value
  • Increases product adoption, customer and consumer satisfaction as well as other value indicators.
  • Participates in the IS/IT governance processes that enable prioritization across multiple options.
  • Creates the context, selects talent, develops people, drives performance and recognizes achievements.

What Will Make You Successful?

  • Demonstrated experience in a product-based IS/IT organization
  • 8+ years of experience in IS/IT Service Management (experience with ServiceNow would be an asset).
  • Organization: Above-average organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.           
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
  • Strong understanding of basic system engineering, information risk and security guidelines, architecture standards and experience in digital technologies such as AI and Chatbot are an asset.
  • Excellent understanding of business complexity and interdependencies
  • Excellent English communication skills applied with different stakeholders, nationalities and mediums (face-to-face and remote)
  • Inspires teams and customer visions.
  • Able to create & maintain strong relationships to key stakeholders.
  • Experience having worked in a global environment and with virtual teams

 

More about Nestlé IT

Workforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work.  We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017 and 323,000 employees. We continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements.  We design and support our solutions end-to-end.  This means we not only deliver great IT solutions with the best user experience​, we also quickly resolve issues as they arise.  Learn more about the Nestlé Group and reasons to join us on www.nestle.com.

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.


 

 

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. 

Position Snapshot

  • Barcelona
  • Part of IS/IT Workforce 360 Customer Care Product Group
  • Permanent contract with competitive salary & key benefits package
  • Full-time work, virtual working available in a global environment
  • Bachelor’s degree or higher, preferably computer science, engineering, business administration or related area
  • Demonstrated experience in a product-based IS/IT organization
  • 8+ years of experience in IS/IT Service Management, closest to the Business

 

Position Summary

Under the supervision and guidance of your Product Group Manager based in Barcelona, you will be responsible for the product Workforce Care Experience, which includes Incident-, Request-, Knowledge- & Problem Management and Global Service Desk operations, as well as Business system availability. You are responsible for the go-to-market strategy, product vision and strategy execution as well as the end-to-end value delivery (including IS/IT consumers’ adoption) as per our value proposition:” How can we help you?, Your IT is always available for you, Your IT experience is important to us. You are accountable for the product from ideation and strategy through continuous value management to retirement, with responsibility for the full life cycle of the product including ITIL service models (e.g. Level 2 and 3). On the delivery side of the product, you are responsible for analyzing and continuously managing the value for money, ensuring the product is adopted as widely as possible. You deliver applications and processes that support Nestlé's initiative to simplify the life of the end user, standardize work across Nestlé markets and businesses and share above market in centers of scale and competency. You manage your stakeholders as well as the team(s) developing new capabilities that bring value to your products and product groups.

A day in the life of...

  • Works with the business relationship manager and the Solution enterprise architect, developing a product
    strategy and vision aimed at maximizing value for our receivers. All in line with corporate and business strategy following a Total Service Quality concept.
  • Develop the futur Service Desk by unlocking the first source of the truth for all our workforces and ensure proper onboarding processes
  • Prepares the strategy and communication material to create a shared understanding of the product in particular on how to market & sell, to deliver & operate and to measure its success.
  • Analyzes reporting provided by performance manager for insights on product impact and adoption
  • Ensures product contribution to the business value
  • Increases product adoption, customer and consumer satisfaction as well as other value indicators.
  • Participates in the IS/IT governance processes that enable prioritization across multiple options.
  • Creates the context, selects talent, develops people, drives performance and recognizes achievements.

What Will Make You Successful?

  • Demonstrated experience in a product-based IS/IT organization
  • 8+ years of experience in IS/IT Service Management (experience with ServiceNow would be an asset).
  • Organization: Above-average organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.           
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
  • Strong understanding of basic system engineering, information risk and security guidelines, architecture standards and experience in digital technologies such as AI and Chatbot are an asset.
  • Excellent understanding of business complexity and interdependencies
  • Excellent English communication skills applied with different stakeholders, nationalities and mediums (face-to-face and remote)
  • Inspires teams and customer visions.
  • Able to create & maintain strong relationships to key stakeholders.
  • Experience having worked in a global environment and with virtual teams

 

More about Nestlé IT

Workforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work.  We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017 and 323,000 employees. We continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements.  We design and support our solutions end-to-end.  This means we not only deliver great IT solutions with the best user experience​, we also quickly resolve issues as they arise.  Learn more about the Nestlé Group and reasons to join us on www.nestle.com.

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.


 

 

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