IT Operating Model Manager

We are looking for an IT Operating Model (ITOM) Manager to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot

Location: Nespresso Hub, Barcelona, Spain.

Type of Contract: Permanent.

Type of work: Hybrid.

Work Language: Fluent Business English.

The Role:

As an IT Operating Model Manager, you will be responsible for defining, maintaining, and reporting IT performance metrics that track IT achievement against business objectives (value) and for developing and operating IT workforce strategy and workforce-management processes (skills inventories, workforce planning, staffing, and talent pipelines).

In this role, you will drive the integration of multiple sources of IT data (Finance, Operations, Project Portfolio, Application Portfolio, Vendors, Service Management, Software Development Lifecycle, Security and Compliance, etc.), providing a single source-of-truth through engaging global dashboards to IT Leaders and IT Partners. You will own the catalog that collects and hosts IT strategic measures with their definition, ownership, and other attributes. You will also develop and maintain the IT workforce strategy and staffing model aligned with the CIO’s priorities.

In This Role, You Will:

• Define, maintain, and publish the IT performance scorecard and dashboards that show IT’s contribution to business KPIs (availability, service quality, cost transparency) and enable transparent prioritization of Core Technology IT investments through the definition of an IT value calculation methodology.

• Translate technical metrics into business impact measures (for example, mapping availability and performance to revenue) and report on the value enabled by IT.

• Design and operate measurement processes (data collection, governance, and quality) so performance reporting is timely, credible, and actionable.

• Maintain a small portfolio of continuous-improvement initiatives tied to performance gaps.

• Communicate performance results, implications, and recommended corrective actions to the CIO, business leaders, and OCIO stakeholders.

• Perform data analysis and visualization: ability to design dashboards, aggregate multiple data sources, and present actionable insights to executives.

• Drive capability-building within IT workforce to enable them to take fact-based decisions and drive a culture of data-driven mindset, and foster a performance culture across the IT organization.

• Design, implement, and operate a skills inventory and capability assessment process (scope, taxonomy, self-assessment, manager validation, and governance) to identify capability gaps and enable reskilling/upskilling plans.

• Collaborate with HR and hiring teams to integrate skills data into recruitment, career-pathing, learning, and mobility programs and to “forward fill” critical roles rather than simply backfilling.

• Translate skills and workforce data into workforce plans that inform sourcing decisions (build/buy/borrow), budget allocation, and vendor/partner usage (including contingent labor strategy).

• Define success metrics and report workforce performance (proficiency distributions, utilization of skills data, training hours, movement rates, attrition trends) and use them to iterate on workforce interventions.

• Lead manager enablement so people leaders use skills data for development conversations and workforce planning (manager validation, trust in data, user-friendly processes).

What We’re Looking For:

• Bachelor’s degree in IT, business analytics, information systems, finance, or related field, or equivalent experience.

• 7+ years of experience in IT reporting, IT finance, or OCIO-related performance roles, workforce planning, talent programs, HR/people analytics, or IT talent management; experience in retail or multichannel environments preferred.

• Working experience in business intelligence or analytics roles, designing and operating skills assessments, workforce planning processes, or similar capability-mapping programs; experience integrating skills data into hiring and development processes.

• Experience with effective communication at different levels in the organization and in English.

• Preference to have worked in a global environment and with virtual teams.

Extra Skills That Set You Apart:

• Good know-how of manipulating data, visual dashboards, and analytics products.

• Excellent knowledge of data management practices, ability to analyze complex data and identify patterns.

• Creative problem solver with the ability to complete root-cause analysis and complex correlations across complex data sets.

• Workforce planning & IT skills taxonomy design: ability to define objectives, scope, and a skills taxonomy aligned with strategy.

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.

Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

The Hiring Process:

Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).

Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).

Feedback: After interviews, we provide feedback to all candidates.

Job Offer: Successful candidates will receive a formal offer.

Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!

About Nespresso

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood

We are looking for an IT Operating Model (ITOM) Manager to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot

Location: Nespresso Hub, Barcelona, Spain.

Type of Contract: Permanent.

Type of work: Hybrid.

Work Language: Fluent Business English.