Observability & Reliability Platform Manager

We are looking for a Observability and Reliability Platform Manager to be part of our Nestlé Nespresso Digital and Tech Team.

Position Snapshot

Location: Nespresso Hub, Barcelona. Spain.

Type of Contract: Permanent.
Type of work: Hybrid
Work Language: Fluent Business English

The Role

As the Observability and Reliability Platform Manager, you'll have the opportunity to shape the strategic direction and drive impactful initiatives aimed at boosting system observability, performance, and reliability. This role puts you at the forefront of ensuring that systems are consistently monitored, incidents are detected and addressed swiftly, and operational processes are optimized for lasting stability.

You will lead a dynamic team of engineers, collaborating closely with cross-functional teams to define ambitious reliability goals and implement solutions that not only improve system uptime but also enhance customer satisfaction. If you're passionate about building robust systems and ensuring operational excellence, this is your chance to make a lasting impact while growing your leadership and technical expertise.

In This Role, You Will:

Strategy Development: lead global observability and reliability across all applications and infrastructure. and set and track reliability metrics (SLOs, SLIs) and improve monitoring system.

Operational Effectiveness & Efficiency: manage observability, SRE, or operations engineering teams to optimize system performance, incident management, and automation using tools like: Use tools like Prometheus, Grafana, Datadog, and cloud platforms (AWS, GCP, Azure).

Value Management: identify key value indicators (KVIs) and work with product managers to improve platform performance and adoption.

Stakeholder Management & Communication: align technology solutions with business goals and communicate with stakeholders to ensure transparency in IS/IT vision and objectives.

Risk Management: ensure automated data quality and collaborate on risk mitigation.

Partner Delivery Management: act as a sponsor or escalation point for critical partner delivery issues in coordination with Product Managers.

Leadership: foster a positive team culture, recruit and onboard talent, manage team performance, provide feedback and reward achievements to drive results and continuous improvement.

Talent development: ensure team development through training, coaching, and innovation projects.

What We’re Looking For:

Bachelor's degree or higher in Computer Science, or a related field.

10+ years of proven experience in organizational culture, ideally as Engineering Manager, Product Manager or in a related role, with a focus on seniority level.

Strong technical expertise in tools such as New Relic, Grafana, and Dynatrace.

5+ years of demonstrated leadership in at least one business domain relevant to the Stream’s focus.

Sales, Marketing, and Communications: Extensive experience in advocating, marketing, and communicating new ideas or products, with a strong belief in their essential role for the success of the scope.

A solid track record of ownership and successful delivery of results in fast-paced, dynamic environments.

Deep understanding of agile and iterative product development methodologies (e.g., design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research.

Proven ability to communicate effectively at all organizational levels in English.

Extra Skills That Set You Apart:

Have worked in a global environment and with virtual teams

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.

Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

The Hiring Process:

Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).

Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).

Feedback: After interviews, we provide feedback to all candidates.

Job Offer: Successful candidates will receive a formal offer.

Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!

About Nespresso

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood