We are looking for a Technical Writer Creator Community to be part of our Nestlé Nespresso Digital & Tech Team.

Position Snapshot

• Location: Nespresso Headquarters, Barcelona. Spain.
• Type of Contract: Permanent.
• Type of work: Hybrid/Remote.
• Work Language: Fluent Business English.

The Role

We are seeking an experienced Technical Writer Creator Community who specializes in information governance frameworks and has a proven track record of designing and automating systems for organizing and managing technical information at scale. In this role, you will go beyond writing documentation; you will build sustainable, automated systems for classifying, storing, and distributing technical knowledge. You will collaborate closely with technology, product, marketing, and compliance teams to establish best practices in technical content lifecycle management.

What You Will Do

• Design and implement an information governance framework to structure, store, tag, and control access to technical documentation within Customer & Tech teams, enhancing content generation, consistency, and governance.
• Write and edit technical documents, including product documentation, manuals, configuration guides, functionality catalogs, and articles for internal communication.
• Proactively identify inefficiencies in technical information flow across teams and propose actionable, automated solutions. Develop automations that streamline documentation creation, review cycles, versioning, tagging, and archival.
• Measure information accuracy, completeness, and usage through analytics tools and propose improvements based on findings. Ensure compliance with internal data classification standards and external regulations.
• Define and document internal processes and workflows in a clear, standardized, and maintainable format.
• Assess audience needs for technical and procedural documentation, adjusting tone and technical terms used to ensure understanding.
• Plan writing processes, set timelines and deadlines, and gather feedback from users to improve technical documents.
• Train the wider Creator Community on their role in working with the information governance framework, editorial calendars, content creation, and monitor/report on progress.

 What We are Looking for 

• Bachelor’s degree in Computer Science, Business & Marketing, or a relevant field.
• Five years of related experience required, with proven expertise in Software Development Life Cycle (SDLC)-related documentation. Types of documentation include Product Requirements Documents (PRDs), Test Plans, Configuration Guides, Operation Guides, and User Guides/Manuals.
• Hands-on experience building or working within information governance frameworks for technical content.
• Expertise in automation for documentation workflows, including review cycles, storage policies, tagging, and access control.
• Deep knowledge of process documentation, flow diagrams, and policy writing.
• Proficient with Atlassian Suite, Microsoft Office, and related software.
• Excellent verbal and communication skills, strong understanding of compliance, classification, retention, and audit requirements in technical documentation.

Extra Skills That Set you Apart 

• Have worked as a technical writer or in a similar role within a technology team.
• Familiarity with complementary tools, including Automation & Scripting (GitHub, Java), and AI/ML Tools for Documentation (GitHub Copilot, ChatGPT/OpenAI, Writer.com).
• Experience in the fast-moving consumer goods (FMCG) industry or luxury industry.

We Offer You

We offer more than just a job. We put people first and inspire you to become the best version of yourself. 

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc. 

• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. 

• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill! 

• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities. 

The Hiring Process

1. Your Application: Submit your application and Talent Acquisition will review it (make sure your CV is in English as the hiring team is international).   

2. Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).  

3. Feedback: After interviews, we provide feedback to all candidates. 

4. Job Offer: Successful candidates will receive a formal offer. 

5. Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso! 

About Nespresso   

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. 

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee. 

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest. 

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.  

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. 

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.  

Join Nestlé #beaforceforgood