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Technology Expert ITOM - ServiceNow

Technology Expert ITOM - ServiceNow

Esplugues Llobregat, B, ES, 08950

Esplugues Llobregat, B, ES, 08950

About IT in Nestlé

 

We are a multicultural and diverse team of IT professionals driving the biggest IT operations landscape and digital transformation of the FMCG industry. We work with leading technologies and solutions to enable Nestle to engage with millions of consumers worldwide. We transform how we use data with machine learning, advanced analytics, and introduce automation to drive industry 4.0 opportunities in areas including supply chain and manufacturing.

 

We look for people who are curious, courageous, innovative, collaborative and passionate about new technologies. We want to hear from people who have the courage to challenge; believe the only way of moving forward is by doing and who look for solutions to improve the lives of our consumers.

 

If this is you and you want to make an impact globally, join us and there will be no limits to your career.

#makeITpossible at Nestlé

Position Snapshot

 

Location: Global IT Hub Barcelona

Full-time 
Bachelor’s Degree  

5+ years of relevant experience of business analysis and/or process design in Servicenow ITOM area

Position Summary

 

In order to complete our IT Platforms Department, we are currently looking for a Technology expert in ServiceNow IT Operation (ITOM) modules

 

As part of the ServiceNow Platform Team, you bring deep understanding to the opportunities and issues facing all the processes in scope inside a complex organization and design the best solutions based on best practices and enterprise standards. You further translate business strategies, requirements and needs into E2E solutions, and plays a key role within the platform team to deploy them.

Key Responsibilities

 

  • Support the Platform Manager and Business Relationship Manager in the development of the strategy through incremental improvement of the platform offering
  • Understand business process needs and design the flows and solutions in ServiceNow based on Platform and Enterprise best practices for the ITOM areas (CMDB-Discovery, Service Mapping, Event, Orchestration and Cloud Management)
  • Analyze, document and test program development, logic, process flows and specifications
  • Create and/or Support the creation of training materials for the processes in scope (SOPs, Standard routines, video-teasers and Guided tours)
  • Act as an advisor to Process owners and IT departments
  • Deliver training using a train-the-trainer approach as required 
  • Support the analysis and resolution of solution issues as part of the third level sustain
  • Work with IS/IT Product Managers to define the minimum viable product (MVP) that satisfies the business need
  • Secure by early business feedback that the MVPs defined will really provide the desired value (MVP taste-testing)
  • Identify gaps in existing functionalities, options for improvement and opportunities for process automation
  • Responsible for identifying security & compliance requirements, including roles, associated with in scope process and ensure they are considered in the solution design
  • Partner with business and IS/IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IS/IT requirements  
  • Work with business partners to conduct/Support paper-based design, POCs, solutioning sessions, and MVP taste-testing all along the life cycle from business demand to value delivery

 

Are you a fit?

 

  • Bachelor's degree in business, information systems or related discipline, or equivalent;
  • 5+ years of relevant experience of business analysis and/or process design in ServiceNow ITOM area
  • Proven knowledge of Best practices for ServiceNow Platform and Operations module, including experience in Platform upgrades.
  • Project management experience is a plus
  • Knowledge in other areas of ServiceNow is a plus (ITBM, Vendor management, reporting)
  • Experience working in an Agile/DevOps environment using design thinking methodology
  • Strong knowledge and experience with problem resolution methodologies 
  • Strong understanding information risk, security guidelines and architecture standards
  • Excellent understanding of business complexity and interdependencies
  • Experience with effective communication at different levels in the organization
  • Experience working in a global environment and with virtual teams
  • Excellent level of English, both written and spoken

 

Show us that you are an enthusiastic, curious, fast learner and team player person who is used to work with agile practices. Your ability to be flexible, self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates. Please don’t hesitate and apply in English at www.nestle.com/jobs. We are excited to hear from you!

 

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

 

About IT in Nestlé

 

We are a multicultural and diverse team of IT professionals driving the biggest IT operations landscape and digital transformation of the FMCG industry. We work with leading technologies and solutions to enable Nestle to engage with millions of consumers worldwide. We transform how we use data with machine learning, advanced analytics, and introduce automation to drive industry 4.0 opportunities in areas including supply chain and manufacturing.

 

We look for people who are curious, courageous, innovative, collaborative and passionate about new technologies. We want to hear from people who have the courage to challenge; believe the only way of moving forward is by doing and who look for solutions to improve the lives of our consumers.

 

If this is you and you want to make an impact globally, join us and there will be no limits to your career.

#makeITpossible at Nestlé

Position Snapshot

 

Location: Global IT Hub Barcelona

Full-time 
Bachelor’s Degree  

5+ years of relevant experience of business analysis and/or process design in Servicenow ITOM area

Position Summary

 

In order to complete our IT Platforms Department, we are currently looking for a Technology expert in ServiceNow IT Operation (ITOM) modules

 

As part of the ServiceNow Platform Team, you bring deep understanding to the opportunities and issues facing all the processes in scope inside a complex organization and design the best solutions based on best practices and enterprise standards. You further translate business strategies, requirements and needs into E2E solutions, and plays a key role within the platform team to deploy them.

Key Responsibilities

 

  • Support the Platform Manager and Business Relationship Manager in the development of the strategy through incremental improvement of the platform offering
  • Understand business process needs and design the flows and solutions in ServiceNow based on Platform and Enterprise best practices for the ITOM areas (CMDB-Discovery, Service Mapping, Event, Orchestration and Cloud Management)
  • Analyze, document and test program development, logic, process flows and specifications
  • Create and/or Support the creation of training materials for the processes in scope (SOPs, Standard routines, video-teasers and Guided tours)
  • Act as an advisor to Process owners and IT departments
  • Deliver training using a train-the-trainer approach as required 
  • Support the analysis and resolution of solution issues as part of the third level sustain
  • Work with IS/IT Product Managers to define the minimum viable product (MVP) that satisfies the business need
  • Secure by early business feedback that the MVPs defined will really provide the desired value (MVP taste-testing)
  • Identify gaps in existing functionalities, options for improvement and opportunities for process automation
  • Responsible for identifying security & compliance requirements, including roles, associated with in scope process and ensure they are considered in the solution design
  • Partner with business and IS/IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IS/IT requirements  
  • Work with business partners to conduct/Support paper-based design, POCs, solutioning sessions, and MVP taste-testing all along the life cycle from business demand to value delivery

 

Are you a fit?

 

  • Bachelor's degree in business, information systems or related discipline, or equivalent;
  • 5+ years of relevant experience of business analysis and/or process design in ServiceNow ITOM area
  • Proven knowledge of Best practices for ServiceNow Platform and Operations module, including experience in Platform upgrades.
  • Project management experience is a plus
  • Knowledge in other areas of ServiceNow is a plus (ITBM, Vendor management, reporting)
  • Experience working in an Agile/DevOps environment using design thinking methodology
  • Strong knowledge and experience with problem resolution methodologies 
  • Strong understanding information risk, security guidelines and architecture standards
  • Excellent understanding of business complexity and interdependencies
  • Experience with effective communication at different levels in the organization
  • Experience working in a global environment and with virtual teams
  • Excellent level of English, both written and spoken

 

Show us that you are an enthusiastic, curious, fast learner and team player person who is used to work with agile practices. Your ability to be flexible, self-motivated and your willingness to deliver on a deadline will set you apart among the other candidates. Please don’t hesitate and apply in English at www.nestle.com/jobs. We are excited to hear from you!

 

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

 

Apply now »