Position Summary

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

We are looking for a Boutique Manager based at our Sherway Gardens location reporting into the Regional Boutique Manager. As a Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

Benefits

• Competitive salary + Yearly Bonus
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, mental health coverage and Health Spending Account) 
• Company matched retirement savings plan
• Free coffee machine + Monthly Nespresso credit  
• Exclusive employee discounts  
• Excellent training and development programs 
• Growth opportunities 

A day in the life of...

As a Boutique Manager, your main responsibilities will include, but not be limited to:                           

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
• Motivate and coach team to provide exceptional customer service in keeping with our brand image
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation
• Provide coaching and direction to the team in an effort to achieve operational goals.  Consistently review KPI’s to identify problems, concerns and opportunities for improvements. 
• Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.

What will make you successful

In a successful candidate, we are looking for:

• 5+ years of Retail Management experience in a high volume, high unit Boutique;
• Ability to manage boutique operations independently;
• Excellent presentation, communication & interpersonal skills;
• Ability to communicate clearly and concisely both orally and in writing;
• Experience with the implementation of systems and policies with regards to retail;
• Strong problem-solving skills;
• Team-building skills;
• Strong leadership skills with the ability to coach and mentor others.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted. 

This is a full time, permanent opportunity. We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion.  

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